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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 13.6
edited by Christine Sklareski
on 2025/05/21 09:11
Change comment: There is no comment for this version
To version 23.55
edited by Christine Sklareski
on 2025/05/22 13:56
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 -Hardware:
9 9  
9 +(% class="wikigeneratedid" %)
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
10 10  
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
12 +
13 +Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 +
15 +
16 +Things to note:
17 +
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +
20 +**Home Screen:**
21 +
22 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 +
24 +
25 +
26 +
27 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 +
29 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
30 +
31 +
32 +
33 +
34 +
35 +
12 12  )))
13 13  
14 14  
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27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= **Place Calls** =
54 += Place Calls =
31 31  
56 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
32 32  
33 -== Initiate a call: ==
58 +== Multiple ways to Initiate a call: ==
34 34  
35 35  1. Pick up the handset
36 36  1. Press the Speaker button on the phone
37 -1. Press the Speaker button on the touchscreen
38 -1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 -1. Press a name on a button box (speakerphone will engage if not using handset)
62 +1. Press the Call button on the touchscreen
63 +1. Press a name in the Speed dial menu on the touchscreen or the button box
64 +1. Find a name in Contacts
40 40  
41 -== ==
66 +== Place Calls ==
42 42  
43 -== Place Ringing Calls ==
44 -
45 45  * **Place a ringing call to an internal extension:**
46 46  ** Initiate a call
47 47  ** Use the keypad to enter the extension
48 -** Press Audio call or Video call.
49 -*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
50 -*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
51 -** To disconnect the call, return the handset to the cradle.
52 -\\(% style="display:none" %)
71 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
72 +
73 +(% style="display:none" %)
74 +
53 53  * **To place a call to an outside phone number**:
54 54  ** Initiate a call
55 -** Use the keypad to press 9 (to access the outside line)
56 -** Use the keypad to enter the external phone number
57 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
58 -** To disconnect the call, return the handset to the cradle.
77 +** Dial 9 (to access the outside line)
78 +** Dial the external phone number
79 +** Press Audio call.
59 59  
60 -== ==
61 -
62 62  == Place Emergency Calls ==
63 63  
64 64  * **To place an emergency 911 call:**
65 -** Pick up the handset or engage the speakerphone
66 -** Dial 911 or 9911 on the keypad.
67 -** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
68 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
69 -
84 +** Initiate a call.
85 +** Dial 911 or 9911.
86 +** Press Audio call.
87 +
70 70  * **To place an internal emergency call to alert the office of an issue:**
71 -** Pick up the handset or engage the speakerphone
72 -** Dial your building's internal emergency extension on the keypad.
73 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
74 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
89 +** Initiate a call.
90 +** Dial your building's internal emergency extension.
91 +** Press Audio call.
75 75  
76 -== ==
93 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
94 +
95 +)))
77 77  
97 +
98 +
99 +(% class="col-xs-12 col-sm-4" %)
100 +(((
101 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
102 +)))
103 +)))
104 +
105 +----
106 +
107 +(% class="row" %)
108 +(((
109 +(% class="col-xs-12 col-sm-8" %)
110 +(((
78 78  == Place Conference Calls ==
79 79  
113 +(((
114 +**To initiate a conference call from the dial screen:**
115 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
116 +
117 +* Bring up the dial screen
118 +* Enter the first extension number then press on it on the left panel of the screen
119 +* The extension will be added to the dialing field and users can dial another number
120 +* When all extensions have been entered, press "Audio Call" or "Video Call"
121 +
122 +* **To initiate a conference call while on a phone call:**
123 +** When the phone is on the call screen, tap on the "Conference" button
124 +** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
125 +** After the call is established, the conference screen is brought up.
126 +** Tap the "Invite" button to add more members to the conference.
127 +
128 +* **To initiate a conference call from the conference soft key:**
129 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
130 +
131 +=== Conference Call Management: ===
132 +
80 80  * (((
81 -**To place a conference call**
134 +**Attendee management**:
135 +
136 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
137 +* **Mute**: Tap the extension and then click the Mute button.
138 +* **Video on**: Tap the extension and tap the Video on button.
82 82  )))
140 +
141 +* **End a conference call:**
142 +** Tap the red handset button to end the call for everyone.
143 +** Individuals who disconnect from the call will exit but all other parties will remain.
144 +
145 +
83 83  )))
84 84  
148 +
149 +)))
85 85  
86 86  
152 +
87 87  (% class="col-xs-12 col-sm-4" %)
88 88  (((
89 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
155 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
156 +
157 +
158 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
90 90  )))
91 91  )))
92 92  
93 93  
94 -
95 95  ----
96 96  
97 97  (% class="row" %)
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100 100  (((
101 101  = Answering Calls =
102 102  
171 +Caller ID will show who is calling.
103 103  
104 -* Call ID will show who is calling
105 -* To answer a ringing call
106 -* To answer a second simultaneous call
107 -* To pick up a call ringing at another phone in your group
108 -* To send a ringing call to voicemail instead of answering
173 +* **To answer a single incoming call**:
174 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
175 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
176 +
177 +* **To answer an incoming call during an active call:**
178 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
179 +**
180 +* **To pick up a call ringing at another phone in your group**
181 +**
182 +* **To send a ringing call to voicemail instead of answering**
183 +**
109 109  )))
110 110  
111 111  
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112 112  
113 113  (% class="col-xs-12 col-sm-4" %)
114 114  (((
115 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
190 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
191 +
192 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
116 116  )))
117 117  )))
118 118  
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122 122  (((
123 123  (% class="col-xs-12 col-sm-8" %)
124 124  (((
125 -= Directory, Speed Dials, Favorites, and Button Boxes =
202 += Directory, Contacts list, and Button boxes =
126 126  
127 127  
128 -* Directory
129 -* Speed Dials
130 -* Favorites
131 -* Button boxes
205 +* **Finding extensions in the directory**:
206 +** Tap the **User** icon on the right side of the home screen
207 +** In the left menu, tap **LDAP**
208 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
209 +** Tap the **green** **phone** icon to place a call.
210 +
211 +
212 +* **Frequently called contact list**:
213 +** Tap the **User** icon on the right side of the home screen
214 +** In the left menu, tap **LDAP**
215 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
216 +** Tap the **Download** button to save the extension to the contact list.
217 +** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
218 +
219 +
220 +* **Button boxes**
132 132  )))
133 133  
134 134  
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149 149  = Call Handling =
150 150  
151 151  
152 -* To transfer a call 
153 -** Blind transfer
154 -** Announced transfer
155 -* To transfer a call to voicemail
241 +* **To transfer a call **
242 +** **Blind transfer:**
243 +*** While on a call, tap the **Transfer** button.
244 +*** Select **Transfer** to bring up the transfer screen.
245 +*** Select the transfer mode "**Blind**" (blind is the default)
246 +*** Enter the extension.
247 +*** Tap on the **Transfer** softkey.
248 +*** The call will transfer to the extension and the phone system will hang up the call.
249 +
250 +
251 +* **Attended transfer**
252 +** While on a call, tap the **Transfer** button.
253 +** Select **Transfer** to bring up the transfer screen.
254 +** Select the transfer mode (Blind is the default): change it to **Attended**
255 +** Enter the transfer target extension and then press the **Transfer** soft key on the right.
256 +
257 +
258 +* **To transfer a call to voicemail**
156 156  ** (((
157 157  Press Transfer and then press * and then enter the extension to go to directly to VM
158 158  )))
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162 162  
163 163  (% class="col-xs-12 col-sm-4" %)
164 164  (((
165 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
268 +[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
269 +
270 +[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
166 166  )))
167 167  )))
168 168  
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198 198  = Call History =
199 199  
200 200  
201 -* Find your call history
202 -* Manage call history
203 -* Place calls from call history
306 +* **View call history:**
307 +** Tap the **Call History** button on the right side of the home screen.
308 +** Initiate a call from the history by tapping the green call or video buttons.
204 204  )))
205 205  
206 206  
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207 207  
208 208  (% class="col-xs-12 col-sm-4" %)
209 209  (((
210 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
315 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
211 211  )))
212 212  )))
213 213  
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239 239  (((
240 240  = Checking Voicemail =
241 241  
347 +When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
242 242  
243 -* To access your voicemail box
349 +* To access your voicemail box:
350 +** Swipe to page 2 of the home screen and tap **Voicemail.**
351 +** **All accounts on the phone will ** and the number of voicemails will be displayed.
352 +** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
353 +**
244 244  * To access your voicemail from another extension within the district
245 245  * To access your voicemail from off site
246 246  * Voicemail indicator
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251 251  
252 252  (% class="col-xs-12 col-sm-4" %)
253 253  (((
254 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
364 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
255 255  )))
256 256  )))
257 257  
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265 265  = Phone Settings =
266 266  
267 267  
268 -* Disable tap sounds
269 -* Adjust volume:
270 -** Ringer volume
271 -** Call volume
272 -** Mute calls
378 +* Disable tap and button sounds
379 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
380 +* Adjust ringer and alert volumes
381 +* Set ring tones
382 +* Disable touch sounds and tones in **Other Settings.**
273 273  )))
274 274  
275 275  
276 -
277 277  (% class="col-xs-12 col-sm-4" %)
278 278  (((
279 279  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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324 324  )))
325 325  )))
326 326  
436 +----
437 +
438 +(% class="row" %)
439 +(((
440 +(% class="col-xs-12 col-sm-8" %)
441 +(((
442 += Extra =
443 +
327 327  
445 +)))
446 +
447 +
448 +
449 +(% class="col-xs-12 col-sm-4" %)
450 +(((
451 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
452 +)))
453 +)))
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