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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 13.4
edited by Christine Sklareski
on 2025/05/21 09:07
Change comment: There is no comment for this version
To version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
Change comment: There is no comment for this version

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Content
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5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 -Hardware:
9 9  
10 -
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 +Description area
12 12  )))
13 13  
14 14  
... ... @@ -27,66 +27,20 @@
27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= **Place Calls** =
28 += Placing Calls =
31 31  
32 32  
33 -== Initiate a call: ==
34 -
35 -1. Pick up the handset
36 -1. Press the Speaker button on the phone
37 -1. Press the Speaker button on the touchscreen
38 -1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 -1. Press a name on a button box (speakerphone will engage if not using handset)
40 -
41 -== ==
42 -
43 -== Place Ringing Calls ==
44 -
45 -* **Place a ringing call to an internal extension:**
46 -** Initiate a call
47 -** Use the keypad to enter the extension
48 -** Press Audio call or Video call.
49 -*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
50 -*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
51 -** To disconnect the call, return the handset to the cradle.
52 -\\(% style="display:none" %)
53 -* **To place a call to an outside phone number**:
54 -** Initiate a call
55 -** Use the keypad to press 9 (to access the outside line)
56 -** Use the keypad to enter the external phone number
57 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
58 -** To disconnect the call, return the handset to the cradle.
59 -
60 -== ==
61 -
62 -== Place Emergency Calls ==
63 -
64 -* **To place an emergency 911 call:**
65 -** Pick up the handset or engage the speakerphone
66 -** Dial 911 or 9911 on the keypad.
67 -** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
68 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
69 -
70 -* **To place an internal emergency call to alert the office of an issue:**
71 -** Pick up the handset or engage the speakerphone
72 -** Dial your building's internal emergency extension on the keypad.
73 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
74 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
75 -
76 -== ==
77 -
78 -== Place Conference Calls ==
79 -
80 -* (((
81 -**To place a conference call**
31 +* To place a ringing call to another internal extension
32 +* To place a call to an outside phone number
33 +* To place an emergency 911 call
34 +* To place a conference call
82 82  )))
83 -)))
84 84  
85 85  
86 86  
87 87  (% class="col-xs-12 col-sm-4" %)
88 88  (((
89 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
41 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
90 90  )))
91 91  )))
92 92  
... ... @@ -101,11 +101,7 @@
101 101  = Answering Calls =
102 102  
103 103  
104 -* Call ID will show who is calling
105 -* To answer a ringing call
106 -* To answer a second simultaneous call
107 -* To pick up a call ringing at another phone in your group
108 -* To send a ringing call to voicemail instead of answering
56 +Content 2
109 109  )))
110 110  
111 111  
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116 116  )))
117 117  )))
118 118  
119 -----
120 120  
121 -(% class="row" %)
122 -(((
123 -(% class="col-xs-12 col-sm-8" %)
124 -(((
125 -= Directory, Speed Dials, Favorites, and Button Boxes =
126 -
127 -
128 -* Directory
129 -* Speed Dials
130 -* Favorites
131 -* Button boxes
132 -)))
133 -
134 -
135 -
136 -(% class="col-xs-12 col-sm-4" %)
137 -(((
138 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
139 -)))
140 -)))
141 -
142 -
143 143  ----
144 144  
145 145  (% class="row" %)
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149 149  = Call Handling =
150 150  
151 151  
152 -* To transfer a call 
153 -** Blind transfer
154 -** Announced transfer
155 -* To transfer a call to voicemail
156 -** (((
157 -Press Transfer and then press * and then enter the extension to go to directly to VM
77 +Content 3
158 158  )))
159 -)))
160 160  
161 161  
162 162  
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167 167  )))
168 168  
169 169  
170 -----
171 171  
172 -(% class="row" %)
173 -(((
174 -(% class="col-xs-12 col-sm-8" %)
175 -(((
176 -= Pick up groups / Hunt groups / Monitored Extensions =
177 -
178 -
179 -* Pick up groups
180 -* Hunt groups
181 -* Monitored extensions
182 -)))
183 -
184 -
185 -
186 -(% class="col-xs-12 col-sm-4" %)
187 -(((
188 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
189 -)))
190 -)))
191 -
192 192  ----
193 193  
194 194  (% class="row" %)
... ... @@ -195,12 +195,10 @@
195 195  (((
196 196  (% class="col-xs-12 col-sm-8" %)
197 197  (((
198 -= Call History =
96 += Voicemail and Auto Attendant =
199 199  
200 200  
201 -* Find your call history
202 -* Manage call history
203 -* Place calls from call history
99 +Content 3
204 204  )))
205 205  
206 206  
... ... @@ -211,26 +211,7 @@
211 211  )))
212 212  )))
213 213  
214 -----
215 215  
216 -(% class="row" %)
217 -(((
218 -(% class="col-xs-12 col-sm-8" %)
219 -(((
220 -= Availability States =
221 -
222 -
223 -* Change availability state when OOO or In Meeting
224 -)))
225 -
226 -
227 -
228 -(% class="col-xs-12 col-sm-4" %)
229 -(((
230 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
231 -)))
232 -)))
233 -
234 234  ----
235 235  
236 236  (% class="row" %)
... ... @@ -237,14 +237,10 @@
237 237  (((
238 238  (% class="col-xs-12 col-sm-8" %)
239 239  (((
240 -= Voicemail =
117 += Doorbells =
241 241  
242 242  
243 -* To access your voicemail box
244 -* To access your voicemail from another extension within the district
245 -* To access your voicemail from off site
246 -* Voicemail indicator
247 -* Voicemail to email
120 +Content 3
248 248  )))
249 249  
250 250  
... ... @@ -256,6 +256,7 @@
256 256  )))
257 257  
258 258  
132 +
259 259  ----
260 260  
261 261  (% class="row" %)
... ... @@ -265,11 +265,7 @@
265 265  = Phone Settings =
266 266  
267 267  
268 -* Disable tap sounds
269 -* Adjust volume:
270 -** Ringer volume
271 -** Call volume
272 -** Mute calls
142 +Content 3
273 273  )))
274 274  
275 275  
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281 281  )))
282 282  
283 283  
284 -
285 285  ----
286 286  
287 287  (% class="row" %)
... ... @@ -288,7 +288,7 @@
288 288  (((
289 289  (% class="col-xs-12 col-sm-8" %)
290 290  (((
291 -= Doorbells =
160 += Section 3 =
292 292  
293 293  
294 294  Content 3
... ... @@ -302,26 +302,4 @@
302 302  )))
303 303  )))
304 304  
305 -
306 -----
307 -
308 -(% class="row" %)
309 -(((
310 -(% class="col-xs-12 col-sm-8" %)
311 -(((
312 -= All Call and Paging/Intercom =
313 -
314 -
315 -* Page within school
316 -* Page between buildings
317 -)))
318 -
319 -
320 -
321 -(% class="col-xs-12 col-sm-4" %)
322 -(((
323 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
324 -)))
325 -)))
326 -
327 327  
GS3350-CallScreen.png
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1 -XWiki.christine_sklareskietownschoolsorg
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