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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 12.1
edited by Christine Sklareski
on 2025/05/16 16:00
Change comment: There is no comment for this version
To version 18.4
edited by Christine Sklareski
on 2025/05/22 09:47
Change comment: There is no comment for this version

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29 29  (((
30 30  = **Place Calls** =
31 31  
32 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
32 32  
33 -== Initiate a call: ==
34 +== Multiple ways to Initiate a call: ==
34 34  
35 35  1. Pick up the handset
36 36  1. Press the Speaker button on the phone
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37 37  1. Press the Speaker button on the touchscreen
38 38  1. Press a name in the Speed dial menu on the touchscreen
39 39  1. Press a name on a button box
40 -
41 41  
42 -== Place Ringing Calls ==
42 +== Place Calls ==
43 43  
44 44  * **Place a ringing call to an internal extension:**
45 -** **Handset**:
46 -*** Initiate a call
47 -*** Use the keypad to enter the extension
48 -*** Press Audio call or Video call.
49 -**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
50 -**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
51 -*** To disconnect the call, return the handset to the cradle.
52 -** **Speakerphone:**
53 -*** Press the Dial/Send button or the Speaker button
54 -*** Use the keypad to enter the extension
55 -*** Press Audio call or Video call.
56 -**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
57 -**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.(% style="display:none" %)
58 -*** To disconnect the call, press the Speaker button.(% style="display:none" %)
45 +** Initiate a call
46 +** Use the keypad to enter the extension
47 +** Press Audio call or Video call.
48 +*** Please note that if you don't press Audio or Video call, the call will automatically engage after a short delay.
49 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +** To disconnect the call, return the handset to the cradle.
51 +\\(% style="display:none" %)
52 +* **To place a call to an outside phone number**:
53 +** Initiate a call
54 +** Dial 9 (to access the outside line)
55 +** Dial the external phone number
56 +** Press Audio call. Please note that if you don't press Audio call, the call will automatically engage automatically after a short delay.
57 +** To disconnect the call, return the handset to the cradle.
59 59  
60 -* **To place a call to an outside phone number**
61 -** **Handset**:
62 -*** Pick up the handset
63 -*** Use the keypad to press 9 (to access the outside line)
64 -*** Use the keypad to enter the external phone number
65 -*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
66 -*** To disconnect the call, return the handset to the cradle.
67 -** **Speakerphone:**
68 -*** Press the Dial/Send button or the Speaker button
69 -*** Use the keypad to press 9 (to access the outside line)
70 -*** Use the keypad to enter the external phone number
71 -*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
72 -*** To disconnect the call, press the Speaker button.
73 -
74 -
75 75  == Place Emergency Calls ==
76 76  
77 77  * **To place an emergency 911 call:**
78 78  ** Pick up the handset or engage the speakerphone
79 79  ** Dial 911 or 9911 on the keypad.
80 -** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
64 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will automatically engage after a short delay.
81 81  ** To disconnect the call, return the handset to the cradle or press the Speaker button.
82 82  
83 83  * **To place an internal emergency call to alert the office of an issue:**
84 84  ** Pick up the handset or engage the speakerphone
85 85  ** Dial your building's internal emergency extension on the keypad.
86 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 +** Press Audio call. Please note that if you don't press Audio call, the call will automatically engage after a short delay.
87 87  ** To disconnect the call, return the handset to the cradle or press the Speaker button.
88 88  
73 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
74 +
75 +)))
76 +
77 +
78 +
79 +(% class="col-xs-12 col-sm-4" %)
80 +(((
81 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
82 +)))
83 +)))
84 +
85 +----
86 +
87 +(% class="row" %)
88 +(((
89 +(% class="col-xs-12 col-sm-8" %)
90 +(((
89 89  == Place Conference Calls ==
90 90  
91 91  * (((
92 -**To place a conference call**
94 +**To initiate a conference call from the dial screen:**
95 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
96 +
97 +* Bring up the dial screen
98 +* Enter the first extension number then press on it on the left panel of the screen
99 +* The extension will be added to the dialing field and users can dial another number
100 +* When all extensions have been entered, press "Audio Call" or "Video Call"
101 +
102 +**To initiate a conference call while on a phone call:**
103 +
104 +* When the phone is on the call screen, tap on the "Conference" button
105 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 +* After the call is established, the conference screen is brought up.
107 +* Tap the "Invite" button to add more members to the conference.
108 +
109 +**To initiate a conference call from the conference soft key:**
110 +
111 +* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
112 +
113 +**Conference Call Management:**
114 +
115 +* Individual management:
116 +** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
117 +** Mute: Tap the extension and then click the Mute button.
118 +** Video on: Tap the extension and tap the Video on button.
119 +* End a conference call:
120 +** Tap the red handset button to end the call for everyone.
121 +** Individuals who disconnect from the call will exit but all other parties will remain.
122 +
123 +
93 93  )))
125 +
126 +
94 94  )))
95 95  
96 96  
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97 97  
98 98  (% class="col-xs-12 col-sm-4" %)
99 99  (((
100 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
133 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
134 +
135 +
136 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
101 101  )))
102 102  )))
103 103  
104 104  
105 -
106 106  ----
107 107  
108 108  (% class="row" %)
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111 111  (((
112 112  = Answering Calls =
113 113  
149 +Caller ID will show who is calling.
114 114  
115 -* Call ID will show who is calling
116 -* To answer a ringing call
117 -* To answer a second simultaneous call
118 -* To pick up a call ringing at another phone in your group
119 -* To send a ringing call to voicemail instead of answering
151 +* **To answer a single incoming call**:
152 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
153 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
154 +
155 +* **To answer an incoming call during an active call:**
156 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
157 +**
158 +* **To pick up a call ringing at another phone in your group**
159 +**
160 +* **To send a ringing call to voicemail instead of answering**
161 +**
120 120  )))
121 121  
122 122  
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123 123  
124 124  (% class="col-xs-12 col-sm-4" %)
125 125  (((
126 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
168 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
169 +
170 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
127 127  )))
128 128  )))
129 129  
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136 136  = Directory, Speed Dials, Favorites, and Button Boxes =
137 137  
138 138  
139 -* Directory
140 -* Speed Dials
141 -* Favorites
183 +* Directory:
184 +** Tap the User icon on the right side of the home screen
185 +** In the left menu, tap LDAP
186 +** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
187 +** Tap the green phone icon to place a call.
188 +* Set speed dials:
189 +**
190 +* Favorites:
191 +** To add extensions to favorites:
192 +*** Tap the User icon on the right side of the home screen
193 +*** In the left menu, tap Favorites
194 +***
142 142  * Button boxes
143 143  )))
144 144  
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248 248  (((
249 249  (% class="col-xs-12 col-sm-8" %)
250 250  (((
251 -= Voicemail =
304 += Checking Voicemail =
252 252  
253 253  
254 254  * To access your voicemail box
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299 299  (((
300 300  (% class="col-xs-12 col-sm-8" %)
301 301  (((
302 -= Doorbells =
355 += Answering Doorbells =
303 303  
304 304  
305 305  Content 3
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