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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 11.4
edited by Christine Sklareski
on 2025/05/16 15:57
Change comment: There is no comment for this version
To version 23.48
edited by Christine Sklareski
on 2025/05/22 13:44
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 -Hardware:
9 9  
9 +(% class="wikigeneratedid" %)
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
10 10  
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
12 +
13 +Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 +
15 +
16 +Things to note:
17 +
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +
20 +
21 +**Home Screen:**
22 +
23 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
24 +
25 +
26 +
27 +
28 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
29 +
30 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
31 +
32 +
33 +
34 +
35 +
36 +
12 12  )))
13 13  
14 14  
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27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= **Place Calls** =
55 += Place Calls =
31 31  
57 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
32 32  
33 -== Ways to initiate a call: ==
59 +== Multiple ways to Initiate a call: ==
34 34  
35 35  1. Pick up the handset
36 36  1. Press the Speaker button on the phone
37 -1. Press the Speaker button on the touchscreen
38 -1. Press a name from the Speed dial menu on the touchscreen
39 -1. Press a name on the button box
40 -
63 +1. Press the Call button on the touchscreen
64 +1. Press a name in the Speed dial menu on the touchscreen or the button box
65 +1. Find a name in Contacts
41 41  
42 -== Place Ringing Calls ==
67 +== Place Calls ==
43 43  
44 44  * **Place a ringing call to an internal extension:**
45 -** **Handset**:
46 -*** Pick up the handset
47 -*** Use the keypad to enter the extension
48 -*** Press Audio call or Video call.
49 -**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
50 -**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
51 -*** To disconnect the call, return the handset to the cradle.
52 -** **Speakerphone:**
53 -*** Press the Dial/Send button or the Speaker button
54 -*** Use the keypad to enter the extension
55 -*** Press Audio call or Video call.
56 -**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
57 -**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.(% style="display:none" %)
58 -*** To disconnect the call, press the Speaker button.(% style="display:none" %)
70 +** Initiate a call
71 +** Use the keypad to enter the extension
72 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
59 59  
60 -* **To place a call to an outside phone number**
61 -** **Handset**:
62 -*** Pick up the handset
63 -*** Use the keypad to press 9 (to access the outside line)
64 -*** Use the keypad to enter the external phone number
65 -*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
66 -*** To disconnect the call, return the handset to the cradle.
67 -** **Speakerphone:**
68 -*** Press the Dial/Send button or the Speaker button
69 -*** Use the keypad to press 9 (to access the outside line)
70 -*** Use the keypad to enter the external phone number
71 -*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
72 -*** To disconnect the call, press the Speaker button.
73 -
74 +(% style="display:none" %)
74 74  
76 +* **To place a call to an outside phone number**:
77 +** Initiate a call
78 +** Dial 9 (to access the outside line)
79 +** Dial the external phone number
80 +** Press Audio call.
81 +
75 75  == Place Emergency Calls ==
76 76  
77 77  * **To place an emergency 911 call:**
78 -** Pick up the handset or engage the speakerphone
79 -** Dial 911 or 9911 on the keypad.
80 -** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
81 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
82 -
85 +** Initiate a call.
86 +** Dial 911 or 9911.
87 +** Press Audio call.
88 +
83 83  * **To place an internal emergency call to alert the office of an issue:**
84 -** Pick up the handset or engage the speakerphone
85 -** Dial your building's internal emergency extension on the keypad.
86 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
87 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
90 +** Initiate a call.
91 +** Dial your building's internal emergency extension.
92 +** Press Audio call.
88 88  
94 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
95 +
96 +)))
97 +
98 +
99 +
100 +(% class="col-xs-12 col-sm-4" %)
101 +(((
102 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
103 +)))
104 +)))
105 +
106 +----
107 +
108 +(% class="row" %)
109 +(((
110 +(% class="col-xs-12 col-sm-8" %)
111 +(((
89 89  == Place Conference Calls ==
90 90  
114 +(((
115 +**To initiate a conference call from the dial screen:**
116 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
117 +
118 +* Bring up the dial screen
119 +* Enter the first extension number then press on it on the left panel of the screen
120 +* The extension will be added to the dialing field and users can dial another number
121 +* When all extensions have been entered, press "Audio Call" or "Video Call"
122 +
123 +* **To initiate a conference call while on a phone call:**
124 +** When the phone is on the call screen, tap on the "Conference" button
125 +** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
126 +** After the call is established, the conference screen is brought up.
127 +** Tap the "Invite" button to add more members to the conference.
128 +
129 +* **To initiate a conference call from the conference soft key:**
130 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
131 +
132 +=== Conference Call Management: ===
133 +
91 91  * (((
92 -**To place a conference call**
135 +**Attendee management**:
136 +
137 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
138 +* **Mute**: Tap the extension and then click the Mute button.
139 +* **Video on**: Tap the extension and tap the Video on button.
93 93  )))
141 +
142 +* **End a conference call:**
143 +** Tap the red handset button to end the call for everyone.
144 +** Individuals who disconnect from the call will exit but all other parties will remain.
145 +
146 +
94 94  )))
95 95  
149 +
150 +)))
96 96  
97 97  
153 +
98 98  (% class="col-xs-12 col-sm-4" %)
99 99  (((
100 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
156 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
157 +
158 +
159 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
101 101  )))
102 102  )))
103 103  
104 104  
105 -
106 106  ----
107 107  
108 108  (% class="row" %)
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111 111  (((
112 112  = Answering Calls =
113 113  
172 +Caller ID will show who is calling.
114 114  
115 -* Call ID will show who is calling
116 -* To answer a ringing call
117 -* To answer a second simultaneous call
118 -* To pick up a call ringing at another phone in your group
119 -* To send a ringing call to voicemail instead of answering
174 +* **To answer a single incoming call**:
175 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
176 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
177 +
178 +* **To answer an incoming call during an active call:**
179 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
180 +**
181 +* **To pick up a call ringing at another phone in your group**
182 +**
183 +* **To send a ringing call to voicemail instead of answering**
184 +**
120 120  )))
121 121  
122 122  
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123 123  
124 124  (% class="col-xs-12 col-sm-4" %)
125 125  (((
126 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
191 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
192 +
193 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
127 127  )))
128 128  )))
129 129  
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133 133  (((
134 134  (% class="col-xs-12 col-sm-8" %)
135 135  (((
136 -= Directory, Speed Dials, Favorites, and Button Boxes =
203 += Directory, Contacts list, and Button boxes =
137 137  
138 138  
139 -* Directory
140 -* Speed Dials
141 -* Favorites
142 -* Button boxes
206 +* **Finding extensions in the directory**:
207 +** Tap the **User** icon on the right side of the home screen
208 +** In the left menu, tap **LDAP**
209 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
210 +** Tap the **green** **phone** icon to place a call.
211 +
212 +
213 +* **Frequently called contact list**:
214 +** Tap the **User** icon on the right side of the home screen
215 +** In the left menu, tap **LDAP**
216 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
217 +** Tap the **Download** button to save the extension to the contact list.
218 +
219 +
220 +* **Button boxes**
143 143  )))
144 144  
145 145  
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160 160  = Call Handling =
161 161  
162 162  
163 -* To transfer a call 
164 -** Blind transfer
165 -** Announced transfer
166 -* To transfer a call to voicemail
241 +* **To transfer a call **
242 +** **Blind transfer:**
243 +*** While on a call, tap the **Transfer** button.
244 +*** Select **Transfer** to bring up the transfer screen.
245 +*** Select the transfer mode "**Blind**" (blind is the default)
246 +*** Enter the extension.
247 +*** Tap on the **Transfer** softkey.
248 +*** The call will transfer to the extension and the phone system will hang up the call.
249 +** **Announced transfer**
250 +*** While on a call, tap the **Transfer** button.
251 +*** Select **Transfer** to bring up the transfer screen.
252 +*** Select the transfer mode (Blind is the default): change it to **Attended**
253 +*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
254 +***
255 +* **To transfer a call to voicemail**
167 167  ** (((
168 168  Press Transfer and then press * and then enter the extension to go to directly to VM
169 169  )))
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209 209  = Call History =
210 210  
211 211  
212 -* Find your call history
213 -* Manage call history
214 -* Place calls from call history
301 +* **View call history:**
302 +** Tap the **Call History** button on the right side of the home screen.
303 +** Initiate a call from the history by tapping the green call or video buttons.
215 215  )))
216 216  
217 217  
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218 218  
219 219  (% class="col-xs-12 col-sm-4" %)
220 220  (((
221 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
310 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
222 222  )))
223 223  )))
224 224  
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248 248  (((
249 249  (% class="col-xs-12 col-sm-8" %)
250 250  (((
251 -= Voicemail =
340 += Checking Voicemail =
252 252  
342 +When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
253 253  
254 -* To access your voicemail box
344 +* To access your voicemail box:
345 +** Swipe to page 2 of the home screen and tap **Voicemail.**
346 +** **All accounts on the phone will ** and the number of voicemails will be displayed.
347 +** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
348 +**
255 255  * To access your voicemail from another extension within the district
256 256  * To access your voicemail from off site
257 257  * Voicemail indicator
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262 262  
263 263  (% class="col-xs-12 col-sm-4" %)
264 264  (((
265 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
359 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
266 266  )))
267 267  )))
268 268  
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276 276  = Phone Settings =
277 277  
278 278  
279 -* Disable tap sounds
280 -* Adjust volume:
281 -** Ringer volume
282 -** Call volume
283 -** Mute calls
373 +* Disable tap and button sounds
374 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
375 +* Adjust ringer and alert volumes
376 +* Set ring tones
377 +* Disable touch sounds and tones in **Other Settings.**
284 284  )))
285 285  
286 286  
287 -
288 288  (% class="col-xs-12 col-sm-4" %)
289 289  (((
290 290  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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299 299  (((
300 300  (% class="col-xs-12 col-sm-8" %)
301 301  (((
302 -= Doorbells =
395 += Answering Doorbells =
303 303  
304 304  
305 305  Content 3
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335 335  )))
336 336  )))
337 337  
431 +----
432 +
433 +(% class="row" %)
434 +(((
435 +(% class="col-xs-12 col-sm-8" %)
436 +(((
437 += Extra =
438 +
338 338  
440 +)))
441 +
442 +
443 +
444 +(% class="col-xs-12 col-sm-4" %)
445 +(((
446 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
447 +)))
448 +)))
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