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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 11.3
edited by Christine Sklareski
on 2025/05/16 15:55
Change comment: There is no comment for this version
To version 17.4
edited by Christine Sklareski
on 2025/05/21 11:08
Change comment: There is no comment for this version

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29 29  (((
30 30  = **Place Calls** =
31 31  
32 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
32 32  
33 -== Three ways to initiate a call: ==
34 +== Initiate a call: ==
34 34  
35 35  1. Pick up the handset
36 36  1. Press the Speaker button on the phone
37 37  1. Press the Speaker button on the touchscreen
38 -
39 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 +1. Press a name on a button box (speakerphone will engage if not using handset)
39 39  
40 40  == Place Ringing Calls ==
41 41  
42 42  * **Place a ringing call to an internal extension:**
43 -** **Handset**:
44 -*** Pick up the handset
45 -*** Use the keypad to enter the extension
46 -*** Press Audio call or Video call.
47 -**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 -**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 -*** To disconnect the call, return the handset to the cradle.
50 -** **Speakerphone:**
51 -*** Press the Dial/Send button or the Speaker button
52 -*** Use the keypad to enter the extension
53 -*** Press Audio call or Video call.
54 -**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
55 -**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.(% style="display:none" %)
56 -*** To disconnect the call, press the Speaker button.(% style="display:none" %)
45 +** Initiate a call
46 +** Use the keypad to enter the extension
47 +** Press Audio call or Video call.
48 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +** To disconnect the call, return the handset to the cradle.
51 +\\(% style="display:none" %)
52 +* **To place a call to an outside phone number**:
53 +** Initiate a call
54 +** Use the keypad to press 9 (to access the outside line)
55 +** Use the keypad to enter the external phone number
56 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 +** To disconnect the call, return the handset to the cradle.
57 57  
58 -* **To place a call to an outside phone number**
59 -** **Handset**:
60 -*** Pick up the handset
61 -*** Use the keypad to press 9 (to access the outside line)
62 -*** Use the keypad to enter the external phone number
63 -*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
64 -*** To disconnect the call, return the handset to the cradle.
65 -** **Speakerphone:**
66 -*** Press the Dial/Send button or the Speaker button
67 -*** Use the keypad to press 9 (to access the outside line)
68 -*** Use the keypad to enter the external phone number
69 -*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 -*** To disconnect the call, press the Speaker button.
71 -
72 -
73 73  == Place Emergency Calls ==
74 74  
75 75  * **To place an emergency 911 call:**
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84 84  ** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
85 85  ** To disconnect the call, return the handset to the cradle or press the Speaker button.
86 86  
73 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
74 +
75 +)))
76 +
77 +
78 +
79 +(% class="col-xs-12 col-sm-4" %)
80 +(((
81 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
82 +)))
83 +)))
84 +
85 +----
86 +
87 +(% class="row" %)
88 +(((
89 +(% class="col-xs-12 col-sm-8" %)
90 +(((
87 87  == Place Conference Calls ==
88 88  
89 89  * (((
90 -**To place a conference call**
94 +**To initiate a conference call:**
95 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
96 +
97 +* Bring up the dial screen
98 +* Enter the first extension number then press on it on the left panel of the screen
99 +* The extension will be added to the dialing field and users can dial another number
100 +* When all extensions have been entered, press "Audio Call" or "Video Call"
101 +
102 +
103 +**To initiate a conference call while on a phone call:**
104 +
105 +* When** **the phone is on the call screen, tap on the "Conference" button
106 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
107 +* Tap the "Invite" button to add members to the conference.
108 +* A dial tone will be heard to start dialing a new number.
91 91  )))
110 +
111 +
92 92  )))
93 93  
94 94  
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95 95  
96 96  (% class="col-xs-12 col-sm-4" %)
97 97  (((
98 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
118 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
119 +
120 +
121 +[[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
99 99  )))
100 100  )))
101 101  
102 102  
103 -
104 104  ----
105 105  
106 106  (% class="row" %)
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109 109  (((
110 110  = Answering Calls =
111 111  
134 +Caller ID will show who is calling.
112 112  
113 -* Call ID will show who is calling
114 -* To answer a ringing call
115 -* To answer a second simultaneous call
136 +* **To answer a single incoming call**:
137 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
138 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
139 +
140 +* **To answer a second simultaneous call**
141 +**
116 116  * To pick up a call ringing at another phone in your group
117 117  * To send a ringing call to voicemail instead of answering
118 118  )))
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121 121  
122 122  (% class="col-xs-12 col-sm-4" %)
123 123  (((
124 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
150 +[[Figure 1. >>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
151 +
152 +[[Figure 1. >>image:GS-AnswerVideoCall.png||alt="Tap the Video softkey to answer a video call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
125 125  )))
126 126  )))
127 127  
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246 246  (((
247 247  (% class="col-xs-12 col-sm-8" %)
248 248  (((
249 -= Voicemail =
277 += Checking Voicemail =
250 250  
251 251  
252 252  * To access your voicemail box
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297 297  (((
298 298  (% class="col-xs-12 col-sm-8" %)
299 299  (((
300 -= Doorbells =
328 += Answering Doorbells =
301 301  
302 302  
303 303  Content 3
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