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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 11.1
edited by Christine Sklareski
on 2025/05/16 15:49
Change comment: There is no comment for this version
To version 18.2
edited by Christine Sklareski
on 2025/05/22 09:46
Change comment: There is no comment for this version

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... ... @@ -29,40 +29,33 @@
29 29  (((
30 30  = **Place Calls** =
31 31  
32 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
32 32  
33 -== Place Ringing Calls ==
34 +== Multiple ways to Initiate a call: ==
34 34  
35 -* **Place a ringing call to an internal extension:**
36 -** **Handset**:
37 -*** Pick up the handset
38 -*** Use the keypad to enter the extension
39 -*** Press Audio call or Video call.
40 -**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
41 -**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
42 -*** To disconnect the call, return the handset to the cradle.
43 -** **Speakerphone:**
44 -*** Press the Dial/Send button or the Speaker button
45 -*** Use the keypad to enter the extension
46 -*** Press Audio call or Video call.
47 -**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 -**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.(% style="display:none" %)
49 -*** To disconnect the call, press the Speaker button.(% style="display:none" %)
36 +1. Pick up the handset
37 +1. Press the Speaker button on the phone
38 +1. Press the Speaker button on the touchscreen
39 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 +1. Press a name on a button box (speakerphone will engage if not using handset)
50 50  
51 -* **To place a call to an outside phone number**
52 -** **Handset**:
53 -*** Pick up the handset
54 -*** Use the keypad to press 9 (to access the outside line)
55 -*** Use the keypad to enter the external phone number
56 -*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 -*** To disconnect the call, return the handset to the cradle.
58 -** **Speakerphone:**
59 -*** Press the Dial/Send button or the Speaker button
60 -*** Use the keypad to press 9 (to access the outside line)
61 -*** Use the keypad to enter the external phone number
62 -*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
63 -*** To disconnect the call, press the Speaker button.
64 -
42 +== Place Calls ==
65 65  
44 +* **Place a ringing call to an internal extension:**
45 +** Initiate a call
46 +** Use the keypad to enter the extension
47 +** Press Audio call or Video call.
48 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +** To disconnect the call, return the handset to the cradle.
51 +\\(% style="display:none" %)
52 +* **To place a call to an outside phone number**:
53 +** Initiate a call
54 +** Dial 9 (to access the outside line)
55 +** Dial the external phone number
56 +** Press Audio call. Please note that if you don't press Audio call, the call will engage automatically after a short delay.
57 +** To disconnect the call, return the handset to the cradle.
58 +
66 66  == Place Emergency Calls ==
67 67  
68 68  * **To place an emergency 911 call:**
... ... @@ -77,11 +77,60 @@
77 77  ** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
78 78  ** To disconnect the call, return the handset to the cradle or press the Speaker button.
79 79  
73 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
74 +
75 +)))
76 +
77 +
78 +
79 +(% class="col-xs-12 col-sm-4" %)
80 +(((
81 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
82 +)))
83 +)))
84 +
85 +----
86 +
87 +(% class="row" %)
88 +(((
89 +(% class="col-xs-12 col-sm-8" %)
90 +(((
80 80  == Place Conference Calls ==
81 81  
82 82  * (((
83 -**To place a conference call**
94 +**To initiate a conference call from the dial screen:**
95 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
96 +
97 +* Bring up the dial screen
98 +* Enter the first extension number then press on it on the left panel of the screen
99 +* The extension will be added to the dialing field and users can dial another number
100 +* When all extensions have been entered, press "Audio Call" or "Video Call"
101 +
102 +**To initiate a conference call while on a phone call:**
103 +
104 +* When the phone is on the call screen, tap on the "Conference" button
105 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 +* After the call is established, the conference screen is brought up.
107 +* Tap the "Invite" button to add more members to the conference.
108 +
109 +**To initiate a conference call from the conference soft key:**
110 +
111 +* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
112 +
113 +**Conference Call Management:**
114 +
115 +* Individual management:
116 +** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
117 +** Mute: Tap the extension and then click the Mute button.
118 +** Video on: Tap the extension and tap the Video on button.
119 +* End a conference call:
120 +** Tap the red handset button to end the call for everyone.
121 +** Individuals who disconnect from the call will exit but all other parties will remain.
122 +
123 +
84 84  )))
125 +
126 +
85 85  )))
86 86  
87 87  
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88 88  
89 89  (% class="col-xs-12 col-sm-4" %)
90 90  (((
91 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
133 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
134 +
135 +
136 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
92 92  )))
93 93  )))
94 94  
95 95  
96 -
97 97  ----
98 98  
99 99  (% class="row" %)
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102 102  (((
103 103  = Answering Calls =
104 104  
149 +Caller ID will show who is calling.
105 105  
106 -* Call ID will show who is calling
107 -* To answer a ringing call
108 -* To answer a second simultaneous call
109 -* To pick up a call ringing at another phone in your group
110 -* To send a ringing call to voicemail instead of answering
151 +* **To answer a single incoming call**:
152 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
153 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
154 +
155 +* **To answer an incoming call during an active call:**
156 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
157 +**
158 +* **To pick up a call ringing at another phone in your group**
159 +**
160 +* **To send a ringing call to voicemail instead of answering**
161 +**
111 111  )))
112 112  
113 113  
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114 114  
115 115  (% class="col-xs-12 col-sm-4" %)
116 116  (((
117 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
168 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
169 +
170 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
118 118  )))
119 119  )))
120 120  
... ... @@ -127,9 +127,18 @@
127 127  = Directory, Speed Dials, Favorites, and Button Boxes =
128 128  
129 129  
130 -* Directory
131 -* Speed Dials
132 -* Favorites
183 +* Directory:
184 +** Tap the User icon on the right side of the home screen
185 +** In the left menu, tap LDAP
186 +** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
187 +** Tap the green phone icon to place a call.
188 +* Set speed dials:
189 +**
190 +* Favorites:
191 +** To add extensions to favorites:
192 +*** Tap the User icon on the right side of the home screen
193 +*** In the left menu, tap Favorites
194 +***
133 133  * Button boxes
134 134  )))
135 135  
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239 239  (((
240 240  (% class="col-xs-12 col-sm-8" %)
241 241  (((
242 -= Voicemail =
304 += Checking Voicemail =
243 243  
244 244  
245 245  * To access your voicemail box
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290 290  (((
291 291  (% class="col-xs-12 col-sm-8" %)
292 292  (((
293 -= Doorbells =
355 += Answering Doorbells =
294 294  
295 295  
296 296  Content 3
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