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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 10.1
edited by Christine Sklareski
on 2025/05/16 15:47
Change comment: There is no comment for this version
To version 23.45
edited by Christine Sklareski
on 2025/05/22 13:39
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 -Hardware:
9 9  
9 +(% class="wikigeneratedid" %)
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
10 10  
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
12 +
13 +Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 +
15 +
16 +Things to note:
17 +
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +
20 +**Home Screen:**
21 +
22 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 +
24 +
25 +
26 +
27 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 +
29 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
30 +
31 +
32 +
33 +
34 +
35 +
12 12  )))
13 13  
14 14  
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27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= **Place Calls** =
54 += Place Calls =
31 31  
56 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
32 32  
33 -== Place Ringing Calls ==
58 +== Multiple ways to Initiate a call: ==
34 34  
60 +1. Pick up the handset
61 +1. Press the Speaker button on the phone
62 +1. Press the Call button on the touchscreen
63 +1. Press a name in the Speed dial menu on the touchscreen or the button box
64 +1. Find a name in Contacts
65 +
66 +== Place Calls ==
67 +
35 35  * **Place a ringing call to an internal extension:**
36 -** **Handset**:
37 -*** Pick up the handset
38 -*** Use the keypad to enter the extension
39 -*** Press Audio call or Video call.
40 -**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
41 -**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
42 -*** To disconnect the call, return the handset to the cradle.
43 -** **Speakerphone:**
44 -*** Press the Dial/Send button or the Speaker button
45 -*** Use the keypad to enter the extension
46 -*** Press Audio call or Video call.
47 -**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 -**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.(% style="display:none" %)
49 -*** To disconnect the call, press the Speaker button.(% style="display:none" %)
69 +** Initiate a call
70 +** Use the keypad to enter the extension
71 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 50  
51 -* **To place a call to an outside phone number**
52 -** **Handset**:
53 -*** Pick up the handset
54 -*** Use the keypad to press 9 (to access the outside line)
55 -*** Use the keypad to enter the external phone number
56 -*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
57 -*** To disconnect the call, return the handset to the cradle.
58 -** **Speakerphone:**
59 -*** Press the Dial/Send button or the Speaker button
60 -*** Use the keypad to press 9 (to access the outside line)
61 -*** Use the keypad to enter the external phone number
62 -*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
63 -*** To disconnect the call, press the Speaker button.
64 -
73 +(% style="display:none" %)
65 65  
75 +* **To place a call to an outside phone number**:
76 +** Initiate a call
77 +** Dial 9 (to access the outside line)
78 +** Dial the external phone number
79 +** Press Audio call.
80 +
66 66  == Place Emergency Calls ==
67 67  
68 68  * **To place an emergency 911 call:**
69 -** Pick up the handset or engage the speakerphone
70 -** Dial 911 or 9911 on the keypad.
71 -** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
72 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
73 -
84 +** Initiate a call.
85 +** Dial 911 or 9911.
86 +** Press Audio call.
87 +
74 74  * **To place an internal emergency call to alert the office of an issue:**
75 -** Pick up the handset or engage the speakerphone
76 -** Dial your building's internal emergency extension on the keypad.
77 -** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
78 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
89 +** Initiate a call.
90 +** Dial your building's internal emergency extension.
91 +** Press Audio call.
79 79  
93 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
94 +
95 +)))
96 +
97 +
98 +
99 +(% class="col-xs-12 col-sm-4" %)
100 +(((
101 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
102 +)))
103 +)))
104 +
105 +----
106 +
107 +(% class="row" %)
108 +(((
109 +(% class="col-xs-12 col-sm-8" %)
110 +(((
80 80  == Place Conference Calls ==
81 81  
113 +(((
114 +**To initiate a conference call from the dial screen:**
115 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
116 +
117 +* Bring up the dial screen
118 +* Enter the first extension number then press on it on the left panel of the screen
119 +* The extension will be added to the dialing field and users can dial another number
120 +* When all extensions have been entered, press "Audio Call" or "Video Call"
121 +
122 +* **To initiate a conference call while on a phone call:**
123 +** When the phone is on the call screen, tap on the "Conference" button
124 +** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
125 +** After the call is established, the conference screen is brought up.
126 +** Tap the "Invite" button to add more members to the conference.
127 +
128 +* **To initiate a conference call from the conference soft key:**
129 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
130 +
131 +=== Conference Call Management: ===
132 +
82 82  * (((
83 -**To place a conference call**
134 +**Attendee management**:
135 +
136 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
137 +* **Mute**: Tap the extension and then click the Mute button.
138 +* **Video on**: Tap the extension and tap the Video on button.
84 84  )))
140 +
141 +* **End a conference call:**
142 +** Tap the red handset button to end the call for everyone.
143 +** Individuals who disconnect from the call will exit but all other parties will remain.
144 +
145 +
85 85  )))
86 86  
148 +
149 +)))
87 87  
88 88  
152 +
89 89  (% class="col-xs-12 col-sm-4" %)
90 90  (((
91 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
155 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
156 +
157 +
158 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
92 92  )))
93 93  )))
94 94  
95 95  
96 -
97 97  ----
98 98  
99 99  (% class="row" %)
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102 102  (((
103 103  = Answering Calls =
104 104  
171 +Caller ID will show who is calling.
105 105  
106 -* Call ID will show who is calling
107 -* To answer a ringing call
108 -* To answer a second simultaneous call
109 -* To pick up a call ringing at another phone in your group
110 -* To send a ringing call to voicemail instead of answering
173 +* **To answer a single incoming call**:
174 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
175 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
176 +
177 +* **To answer an incoming call during an active call:**
178 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
179 +**
180 +* **To pick up a call ringing at another phone in your group**
181 +**
182 +* **To send a ringing call to voicemail instead of answering**
183 +**
111 111  )))
112 112  
113 113  
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114 114  
115 115  (% class="col-xs-12 col-sm-4" %)
116 116  (((
117 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
190 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
191 +
192 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
118 118  )))
119 119  )))
120 120  
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124 124  (((
125 125  (% class="col-xs-12 col-sm-8" %)
126 126  (((
127 -= Directory, Speed Dials, Favorites, and Button Boxes =
202 += Directory, Contacts list, and Button boxes =
128 128  
129 129  
130 -* Directory
131 -* Speed Dials
132 -* Favorites
133 -* Button boxes
205 +* **Finding extensions in the directory**:
206 +** Tap the **User** icon on the right side of the home screen
207 +** In the left menu, tap **LDAP**
208 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
209 +** Tap the **green** **phone** icon to place a call.
210 +
211 +* **Frequently called contact list**:
212 +** Tap the **User** icon on the right side of the home screen
213 +** In the left menu, tap **LDAP**
214 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 +** Tap the **Download** button to save the extension to the contact list.
216 +
217 +* **Button boxes**
134 134  )))
135 135  
136 136  
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151 151  = Call Handling =
152 152  
153 153  
154 -* To transfer a call 
155 -** Blind transfer
156 -** Announced transfer
157 -* To transfer a call to voicemail
238 +* **To transfer a call **
239 +** **Blind transfer:**
240 +*** While on a call, tap the **Transfer** button.
241 +*** Select **Transfer** to bring up the transfer screen.
242 +*** Select the transfer mode "**Blind**" (blind is the default)
243 +*** Enter the extension.
244 +*** Tap on the **Transfer** softkey.
245 +*** The call will transfer to the extension and the phone system will hang up the call.
246 +** **Announced transfer**
247 +*** While on a call, tap the **Transfer** button.
248 +*** Select **Transfer** to bring up the transfer screen.
249 +*** Select the transfer mode (Blind is the default): change it to **Attended**
250 +*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
251 +***
252 +* **To transfer a call to voicemail**
158 158  ** (((
159 159  Press Transfer and then press * and then enter the extension to go to directly to VM
160 160  )))
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200 200  = Call History =
201 201  
202 202  
203 -* Find your call history
204 -* Manage call history
205 -* Place calls from call history
298 +* **View call history:**
299 +** Tap the **Call History** button on the right side of the home screen.
300 +** Initiate a call from the history by tapping the green call or video buttons.
206 206  )))
207 207  
208 208  
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209 209  
210 210  (% class="col-xs-12 col-sm-4" %)
211 211  (((
212 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
307 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
213 213  )))
214 214  )))
215 215  
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239 239  (((
240 240  (% class="col-xs-12 col-sm-8" %)
241 241  (((
242 -= Voicemail =
337 += Checking Voicemail =
243 243  
339 +When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
244 244  
245 -* To access your voicemail box
341 +* To access your voicemail box:
342 +** Swipe to page 2 of the home screen and tap **Voicemail.**
343 +** **All accounts on the phone will ** and the number of voicemails will be displayed.
344 +** Tap on the **account** to dial into the voicemail box then follow the response to retrieve the voicemails.
345 +**
246 246  * To access your voicemail from another extension within the district
247 247  * To access your voicemail from off site
248 248  * Voicemail indicator
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267 267  = Phone Settings =
268 268  
269 269  
270 -* Disable tap sounds
271 -* Adjust volume:
272 -** Ringer volume
273 -** Call volume
274 -** Mute calls
370 +* Disable tap and button sounds
371 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
372 +* Adjust ringer and alert volumes
373 +* Set ring tones
374 +* Disable touch sounds and tones in **Other Settings.**
275 275  )))
276 276  
277 277  
278 -
279 279  (% class="col-xs-12 col-sm-4" %)
280 280  (((
281 281  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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290 290  (((
291 291  (% class="col-xs-12 col-sm-8" %)
292 292  (((
293 -= Doorbells =
392 += Answering Doorbells =
294 294  
295 295  
296 296  Content 3
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326 326  )))
327 327  )))
328 328  
428 +----
429 +
430 +(% class="row" %)
431 +(((
432 +(% class="col-xs-12 col-sm-8" %)
433 +(((
434 += Extra =
435 +
329 329  
437 +)))
438 +
439 +
440 +
441 +(% class="col-xs-12 col-sm-4" %)
442 +(((
443 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
444 +)))
445 +)))
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