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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 1.1
edited by Christine Sklareski
on 2025/05/16 13:46
Change comment: There is no comment for this version
To version 19.8
edited by Christine Sklareski
on 2025/05/22 10:30
Change comment: There is no comment for this version

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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -= Placing Calls =
5 +(% class="wikigeneratedid" id="HPlacingCalls" %)
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 6  
7 7  
8 -Content 1
9 +(% class="wikigeneratedid" %)
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 +
12 +
13 +Hardware:
14 +
15 +
16 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 9  )))
10 10  
11 11  
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24 24  (((
25 25  (% class="col-xs-12 col-sm-8" %)
26 26  (((
27 -= Conference Call =
35 += **Place Calls** =
28 28  
37 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
29 29  
30 -Content 2
39 +== Multiple ways to Initiate a call: ==
40 +
41 +1. Pick up the handset
42 +1. Press the Speaker button on the phone
43 +1. Press the Speaker button on the touchscreen
44 +1. Press a name in the Speed dial menu on the touchscreen
45 +1. Press a name on a button box
46 +
47 +== Place Calls ==
48 +
49 +* **Place a ringing call to an internal extension:**
50 +** Initiate a call
51 +** Use the keypad to enter the extension
52 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
53 +
54 +(% style="display:none" %)
55 +
56 +* **To place a call to an outside phone number**:
57 +** Initiate a call
58 +** Dial 9 (to access the outside line)
59 +** Dial the external phone number
60 +** Press Audio call.
61 +
62 +== Place Emergency Calls ==
63 +
64 +* **To place an emergency 911 call:**
65 +** Initiate a call.
66 +** Dial 911 or 9911.
67 +** Press Audio call.
68 +
69 +* **To place an internal emergency call to alert the office of an issue:**
70 +** Initiate a call.
71 +** Dial your building's internal emergency extension.
72 +** Press Audio call.
73 +
74 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
75 +
31 31  )))
32 32  
33 33  
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34 34  
35 35  (% class="col-xs-12 col-sm-4" %)
36 36  (((
37 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
82 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
38 38  )))
39 39  )))
40 40  
86 +----
41 41  
88 +(% class="row" %)
89 +(((
90 +(% class="col-xs-12 col-sm-8" %)
91 +(((
92 +== Place Conference Calls ==
93 +
94 +* (((
95 +**To initiate a conference call from the dial screen:**
96 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
97 +
98 +* Bring up the dial screen
99 +* Enter the first extension number then press on it on the left panel of the screen
100 +* The extension will be added to the dialing field and users can dial another number
101 +* When all extensions have been entered, press "Audio Call" or "Video Call"
102 +
103 +**To initiate a conference call while on a phone call:**
104 +
105 +* When the phone is on the call screen, tap on the "Conference" button
106 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
107 +* After the call is established, the conference screen is brought up.
108 +* Tap the "Invite" button to add more members to the conference.
109 +
110 +**To initiate a conference call from the conference soft key:**
111 +
112 +* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
113 +
114 +**Conference Call Management:**
115 +
116 +* Individual management:
117 +** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
118 +** Mute: Tap the extension and then click the Mute button.
119 +** Video on: Tap the extension and tap the Video on button.
120 +* End a conference call:
121 +** Tap the red handset button to end the call for everyone.
122 +** Individuals who disconnect from the call will exit but all other parties will remain.
123 +
124 +
125 +)))
126 +
127 +
128 +)))
129 +
130 +
131 +
132 +(% class="col-xs-12 col-sm-4" %)
133 +(((
134 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
135 +
136 +
137 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
138 +)))
139 +)))
140 +
141 +
42 42  ----
43 43  
44 44  (% class="row" %)
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45 45  (((
46 46  (% class="col-xs-12 col-sm-8" %)
47 47  (((
48 -= Section 3 =
148 += Answering Calls =
49 49  
150 +Caller ID will show who is calling.
50 50  
51 -Content 3
152 +* **To answer a single incoming call**:
153 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
154 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
155 +
156 +* **To answer an incoming call during an active call:**
157 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
158 +**
159 +* **To pick up a call ringing at another phone in your group**
160 +**
161 +* **To send a ringing call to voicemail instead of answering**
162 +**
52 52  )))
53 53  
54 54  
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55 55  
56 56  (% class="col-xs-12 col-sm-4" %)
57 57  (((
169 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
170 +
171 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
172 +)))
173 +)))
174 +
175 +----
176 +
177 +(% class="row" %)
178 +(((
179 +(% class="col-xs-12 col-sm-8" %)
180 +(((
181 += Directory, Speed Dials, Favorites, and Button Boxes =
182 +
183 +
184 +* Directory:
185 +** Tap the User icon on the right side of the home screen
186 +** In the left menu, tap LDAP
187 +** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
188 +** Tap the green phone icon to place a call.
189 +* Set speed dials:
190 +**
191 +* Favorites:
192 +** To add extensions to favorites:
193 +*** Tap the User icon on the right side of the home screen
194 +*** In the left menu, tap Favorites
195 +***
196 +* Button boxes
197 +)))
198 +
199 +
200 +
201 +(% class="col-xs-12 col-sm-4" %)
202 +(((
58 58  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
59 59  )))
60 60  )))
61 61  
62 62  
208 +----
63 63  
210 +(% class="row" %)
211 +(((
212 +(% class="col-xs-12 col-sm-8" %)
213 +(((
214 += Call Handling =
64 64  
65 65  
217 +* To transfer a call 
218 +** Blind transfer
219 +** Announced transfer
220 +* To transfer a call to voicemail
221 +** (((
222 +Press Transfer and then press * and then enter the extension to go to directly to VM
223 +)))
224 +)))
66 66  
67 67  
68 -(% id="gtx-trans" style="position: absolute; left: 66px; top: 324.562px;" %)
227 +
228 +(% class="col-xs-12 col-sm-4" %)
69 69  (((
70 -(% class="gtx-trans-icon" %)
230 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
231 +)))
232 +)))
233 +
234 +
235 +----
236 +
237 +(% class="row" %)
71 71  (((
72 -
239 +(% class="col-xs-12 col-sm-8" %)
240 +(((
241 += Pick up groups / Hunt groups / Monitored Extensions =
242 +
243 +
244 +* Pick up groups
245 +* Hunt groups
246 +* Monitored extensions
73 73  )))
248 +
249 +
250 +
251 +(% class="col-xs-12 col-sm-4" %)
252 +(((
253 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
74 74  )))
255 +)))
256 +
257 +----
258 +
259 +(% class="row" %)
260 +(((
261 +(% class="col-xs-12 col-sm-8" %)
262 +(((
263 += Call History =
264 +
265 +
266 +* Find your call history
267 +* Manage call history
268 +* Place calls from call history
269 +)))
270 +
271 +
272 +
273 +(% class="col-xs-12 col-sm-4" %)
274 +(((
275 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
276 +)))
277 +)))
278 +
279 +----
280 +
281 +(% class="row" %)
282 +(((
283 +(% class="col-xs-12 col-sm-8" %)
284 +(((
285 += Availability States =
286 +
287 +
288 +* Change availability state when OOO or In Meeting
289 +)))
290 +
291 +
292 +
293 +(% class="col-xs-12 col-sm-4" %)
294 +(((
295 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
296 +)))
297 +)))
298 +
299 +----
300 +
301 +(% class="row" %)
302 +(((
303 +(% class="col-xs-12 col-sm-8" %)
304 +(((
305 += Checking Voicemail =
306 +
307 +
308 +* To access your voicemail box
309 +* To access your voicemail from another extension within the district
310 +* To access your voicemail from off site
311 +* Voicemail indicator
312 +* Voicemail to email
313 +)))
314 +
315 +
316 +
317 +(% class="col-xs-12 col-sm-4" %)
318 +(((
319 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
320 +)))
321 +)))
322 +
323 +
324 +----
325 +
326 +(% class="row" %)
327 +(((
328 +(% class="col-xs-12 col-sm-8" %)
329 +(((
330 += Phone Settings =
331 +
332 +
333 +* Disable tap sounds
334 +* Adjust volume:
335 +** Ringer volume
336 +** Call volume
337 +** Mute calls
338 +)))
339 +
340 +
341 +
342 +(% class="col-xs-12 col-sm-4" %)
343 +(((
344 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
345 +)))
346 +)))
347 +
348 +
349 +
350 +----
351 +
352 +(% class="row" %)
353 +(((
354 +(% class="col-xs-12 col-sm-8" %)
355 +(((
356 += Answering Doorbells =
357 +
358 +
359 +Content 3
360 +)))
361 +
362 +
363 +
364 +(% class="col-xs-12 col-sm-4" %)
365 +(((
366 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
367 +)))
368 +)))
369 +
370 +
371 +----
372 +
373 +(% class="row" %)
374 +(((
375 +(% class="col-xs-12 col-sm-8" %)
376 +(((
377 += All Call and Paging/Intercom =
378 +
379 +
380 +* Page within school
381 +* Page between buildings
382 +)))
383 +
384 +
385 +
386 +(% class="col-xs-12 col-sm-4" %)
387 +(((
388 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
389 +)))
390 +)))
391 +
392 +
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