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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 1.1
edited by Christine Sklareski
on 2025/05/16 13:46
Change comment: There is no comment for this version
To version 17.3
edited by Christine Sklareski
on 2025/05/21 10:53
Change comment: There is no comment for this version

Summary

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Content
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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -= Placing Calls =
5 +(% class="wikigeneratedid" id="HPlacingCalls" %)
6 +
6 6  
8 +Hardware:
7 7  
8 -Content 1
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 9  )))
10 10  
11 11  
... ... @@ -24,10 +24,50 @@
24 24  (((
25 25  (% class="col-xs-12 col-sm-8" %)
26 26  (((
27 -= Conference Call =
30 += **Place Calls** =
28 28  
29 29  
30 -Content 2
33 +== Initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
40 +
41 +== Place Ringing Calls ==
42 +
43 +* **Place a ringing call to an internal extension:**
44 +** Initiate a call
45 +** Use the keypad to enter the extension
46 +** Press Audio call or Video call.
47 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 +** To disconnect the call, return the handset to the cradle.
50 +\\(% style="display:none" %)
51 +* **To place a call to an outside phone number**:
52 +** Initiate a call
53 +** Use the keypad to press 9 (to access the outside line)
54 +** Use the keypad to enter the external phone number
55 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
56 +** To disconnect the call, return the handset to the cradle.
57 +
58 +== Place Emergency Calls ==
59 +
60 +* **To place an emergency 911 call:**
61 +** Pick up the handset or engage the speakerphone
62 +** Dial 911 or 9911 on the keypad.
63 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
64 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
65 +
66 +* **To place an internal emergency call to alert the office of an issue:**
67 +** Pick up the handset or engage the speakerphone
68 +** Dial your building's internal emergency extension on the keypad.
69 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
71 +
72 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
73 +
31 31  )))
32 32  
33 33  
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34 34  
35 35  (% class="col-xs-12 col-sm-4" %)
36 36  (((
37 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
80 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
38 38  )))
39 39  )))
40 40  
84 +----
41 41  
86 +(% class="row" %)
87 +(((
88 +(% class="col-xs-12 col-sm-8" %)
89 +(((
90 +== Place Conference Calls ==
91 +
92 +* (((
93 +**To initiate a conference call:**
94 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
95 +
96 +* Bring up the dial screen
97 +* Enter the first extension number then press on it on the left panel of the screen
98 +* The extension will be added to the dialing field and users can dial another number
99 +* When all extensions have been entered, press "Audio Call" or "Video Call"
100 +
101 +
102 +**To initiate a conference call while on a phone call:**
103 +
104 +* When** **the phone is on the call screen, tap on the "Conference" button
105 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 +* Tap the "Invite" button to add members to the conference.
107 +* A dial tone will be heard to start dialing a new number.
108 +)))
109 +
110 +
111 +)))
112 +
113 +
114 +
115 +(% class="col-xs-12 col-sm-4" %)
116 +(((
117 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
118 +
119 +
120 +[[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
121 +)))
122 +)))
123 +
124 +
42 42  ----
43 43  
44 44  (% class="row" %)
... ... @@ -45,10 +45,16 @@
45 45  (((
46 46  (% class="col-xs-12 col-sm-8" %)
47 47  (((
48 -= Section 3 =
131 += Answering Calls =
49 49  
133 +Caller ID will show who is calling.
50 50  
51 -Content 3
135 +* To answer a single incoming call:
136 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
137 +**
138 +* To answer a second simultaneous call
139 +* To pick up a call ringing at another phone in your group
140 +* To send a ringing call to voicemail instead of answering
52 52  )))
53 53  
54 54  
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55 55  
56 56  (% class="col-xs-12 col-sm-4" %)
57 57  (((
147 +[[Figure 1. >>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
148 +
149 +[[Figure 1. >>image:GS-AnswerVideoCall.png||alt="Tap the Video softkey to answer a video call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
150 +)))
151 +)))
152 +
153 +----
154 +
155 +(% class="row" %)
156 +(((
157 +(% class="col-xs-12 col-sm-8" %)
158 +(((
159 += Directory, Speed Dials, Favorites, and Button Boxes =
160 +
161 +
162 +* Directory
163 +* Speed Dials
164 +* Favorites
165 +* Button boxes
166 +)))
167 +
168 +
169 +
170 +(% class="col-xs-12 col-sm-4" %)
171 +(((
58 58  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
59 59  )))
60 60  )))
61 61  
62 62  
177 +----
63 63  
179 +(% class="row" %)
180 +(((
181 +(% class="col-xs-12 col-sm-8" %)
182 +(((
183 += Call Handling =
64 64  
65 65  
186 +* To transfer a call 
187 +** Blind transfer
188 +** Announced transfer
189 +* To transfer a call to voicemail
190 +** (((
191 +Press Transfer and then press * and then enter the extension to go to directly to VM
192 +)))
193 +)))
66 66  
67 67  
68 -(% id="gtx-trans" style="position: absolute; left: 66px; top: 324.562px;" %)
196 +
197 +(% class="col-xs-12 col-sm-4" %)
69 69  (((
70 -(% class="gtx-trans-icon" %)
199 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
200 +)))
201 +)))
202 +
203 +
204 +----
205 +
206 +(% class="row" %)
71 71  (((
72 -
208 +(% class="col-xs-12 col-sm-8" %)
209 +(((
210 += Pick up groups / Hunt groups / Monitored Extensions =
211 +
212 +
213 +* Pick up groups
214 +* Hunt groups
215 +* Monitored extensions
73 73  )))
217 +
218 +
219 +
220 +(% class="col-xs-12 col-sm-4" %)
221 +(((
222 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
74 74  )))
224 +)))
225 +
226 +----
227 +
228 +(% class="row" %)
229 +(((
230 +(% class="col-xs-12 col-sm-8" %)
231 +(((
232 += Call History =
233 +
234 +
235 +* Find your call history
236 +* Manage call history
237 +* Place calls from call history
238 +)))
239 +
240 +
241 +
242 +(% class="col-xs-12 col-sm-4" %)
243 +(((
244 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
245 +)))
246 +)))
247 +
248 +----
249 +
250 +(% class="row" %)
251 +(((
252 +(% class="col-xs-12 col-sm-8" %)
253 +(((
254 += Availability States =
255 +
256 +
257 +* Change availability state when OOO or In Meeting
258 +)))
259 +
260 +
261 +
262 +(% class="col-xs-12 col-sm-4" %)
263 +(((
264 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
265 +)))
266 +)))
267 +
268 +----
269 +
270 +(% class="row" %)
271 +(((
272 +(% class="col-xs-12 col-sm-8" %)
273 +(((
274 += Checking Voicemail =
275 +
276 +
277 +* To access your voicemail box
278 +* To access your voicemail from another extension within the district
279 +* To access your voicemail from off site
280 +* Voicemail indicator
281 +* Voicemail to email
282 +)))
283 +
284 +
285 +
286 +(% class="col-xs-12 col-sm-4" %)
287 +(((
288 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
289 +)))
290 +)))
291 +
292 +
293 +----
294 +
295 +(% class="row" %)
296 +(((
297 +(% class="col-xs-12 col-sm-8" %)
298 +(((
299 += Phone Settings =
300 +
301 +
302 +* Disable tap sounds
303 +* Adjust volume:
304 +** Ringer volume
305 +** Call volume
306 +** Mute calls
307 +)))
308 +
309 +
310 +
311 +(% class="col-xs-12 col-sm-4" %)
312 +(((
313 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
314 +)))
315 +)))
316 +
317 +
318 +
319 +----
320 +
321 +(% class="row" %)
322 +(((
323 +(% class="col-xs-12 col-sm-8" %)
324 +(((
325 += Answering Doorbells =
326 +
327 +
328 +Content 3
329 +)))
330 +
331 +
332 +
333 +(% class="col-xs-12 col-sm-4" %)
334 +(((
335 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
336 +)))
337 +)))
338 +
339 +
340 +----
341 +
342 +(% class="row" %)
343 +(((
344 +(% class="col-xs-12 col-sm-8" %)
345 +(((
346 += All Call and Paging/Intercom =
347 +
348 +
349 +* Page within school
350 +* Page between buildings
351 +)))
352 +
353 +
354 +
355 +(% class="col-xs-12 col-sm-4" %)
356 +(((
357 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
358 +)))
359 +)))
360 +
361 +
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