Skip to Content
Last modified by Christine Sklareski on 2025/08/06 14:40
From version 1.1
edited by Christine Sklareski
on 2025/05/16 13:46
Change comment: There is no comment for this version
To version 15.5
edited by Christine Sklareski
on 2025/05/21 10:41
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -2,10 +2,13 @@
2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -= Placing Calls =
5 +(% class="wikigeneratedid" id="HPlacingCalls" %)
6 +
6 6  
8 +Hardware:
7 7  
8 -Content 1
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 9  )))
10 10  
11 11  
... ... @@ -24,10 +24,50 @@
24 24  (((
25 25  (% class="col-xs-12 col-sm-8" %)
26 26  (((
27 -= Conference Call =
30 += **Place Calls** =
28 28  
29 29  
30 -Content 2
33 +== Initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
40 +
41 +== Place Ringing Calls ==
42 +
43 +* **Place a ringing call to an internal extension:**
44 +** Initiate a call
45 +** Use the keypad to enter the extension
46 +** Press Audio call or Video call.
47 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 +** To disconnect the call, return the handset to the cradle.
50 +\\(% style="display:none" %)
51 +* **To place a call to an outside phone number**:
52 +** Initiate a call
53 +** Use the keypad to press 9 (to access the outside line)
54 +** Use the keypad to enter the external phone number
55 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
56 +** To disconnect the call, return the handset to the cradle.
57 +
58 +== Place Emergency Calls ==
59 +
60 +* **To place an emergency 911 call:**
61 +** Pick up the handset or engage the speakerphone
62 +** Dial 911 or 9911 on the keypad.
63 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
64 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
65 +
66 +* **To place an internal emergency call to alert the office of an issue:**
67 +** Pick up the handset or engage the speakerphone
68 +** Dial your building's internal emergency extension on the keypad.
69 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
71 +
72 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
73 +
31 31  )))
32 32  
33 33  
... ... @@ -34,11 +34,51 @@
34 34  
35 35  (% class="col-xs-12 col-sm-4" %)
36 36  (((
37 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
80 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
38 38  )))
39 39  )))
40 40  
84 +----
41 41  
86 +(% class="row" %)
87 +(((
88 +(% class="col-xs-12 col-sm-8" %)
89 +(((
90 +== Place Conference Calls ==
91 +
92 +* (((
93 +**To initiate a conference call:**
94 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
95 +
96 +* Bring up the dial screen
97 +* Enter the first extension number then press on it on the left panel of the screen
98 +* The extension will be added to the dialing field and users can dial another number
99 +* When all extensions have been entered, press "Audio Call" or "Video Call"
100 +
101 +
102 +**To initiate a conference call while on a phone call:**
103 +
104 +* When** **the phone is on the call screen, tap on the "Conference" button
105 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 +* Tap the "Invite" button to add members to the conference.
107 +* A dial tone will be heard to start dialing a new number.
108 +)))
109 +
110 +
111 +)))
112 +
113 +
114 +
115 +(% class="col-xs-12 col-sm-4" %)
116 +(((
117 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
118 +
119 +
120 +[[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
121 +)))
122 +)))
123 +
124 +
42 42  ----
43 43  
44 44  (% class="row" %)
... ... @@ -45,10 +45,14 @@
45 45  (((
46 46  (% class="col-xs-12 col-sm-8" %)
47 47  (((
48 -= Section 3 =
131 += Answering Calls =
49 49  
50 50  
51 -Content 3
134 +* Call ID will show who is calling
135 +* To answer a ringing call
136 +* To answer a second simultaneous call
137 +* To pick up a call ringing at another phone in your group
138 +* To send a ringing call to voicemail instead of answering
52 52  )))
53 53  
54 54  
... ... @@ -55,20 +55,216 @@
55 55  
56 56  (% class="col-xs-12 col-sm-4" %)
57 57  (((
145 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
146 +)))
147 +)))
148 +
149 +----
150 +
151 +(% class="row" %)
152 +(((
153 +(% class="col-xs-12 col-sm-8" %)
154 +(((
155 += Directory, Speed Dials, Favorites, and Button Boxes =
156 +
157 +
158 +* Directory
159 +* Speed Dials
160 +* Favorites
161 +* Button boxes
162 +)))
163 +
164 +
165 +
166 +(% class="col-xs-12 col-sm-4" %)
167 +(((
58 58  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
59 59  )))
60 60  )))
61 61  
62 62  
173 +----
63 63  
175 +(% class="row" %)
176 +(((
177 +(% class="col-xs-12 col-sm-8" %)
178 +(((
179 += Call Handling =
64 64  
65 65  
182 +* To transfer a call 
183 +** Blind transfer
184 +** Announced transfer
185 +* To transfer a call to voicemail
186 +** (((
187 +Press Transfer and then press * and then enter the extension to go to directly to VM
188 +)))
189 +)))
66 66  
67 67  
68 -(% id="gtx-trans" style="position: absolute; left: 66px; top: 324.562px;" %)
192 +
193 +(% class="col-xs-12 col-sm-4" %)
69 69  (((
70 -(% class="gtx-trans-icon" %)
195 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
196 +)))
197 +)))
198 +
199 +
200 +----
201 +
202 +(% class="row" %)
71 71  (((
72 -
204 +(% class="col-xs-12 col-sm-8" %)
205 +(((
206 += Pick up groups / Hunt groups / Monitored Extensions =
207 +
208 +
209 +* Pick up groups
210 +* Hunt groups
211 +* Monitored extensions
73 73  )))
213 +
214 +
215 +
216 +(% class="col-xs-12 col-sm-4" %)
217 +(((
218 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
74 74  )))
220 +)))
221 +
222 +----
223 +
224 +(% class="row" %)
225 +(((
226 +(% class="col-xs-12 col-sm-8" %)
227 +(((
228 += Call History =
229 +
230 +
231 +* Find your call history
232 +* Manage call history
233 +* Place calls from call history
234 +)))
235 +
236 +
237 +
238 +(% class="col-xs-12 col-sm-4" %)
239 +(((
240 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
241 +)))
242 +)))
243 +
244 +----
245 +
246 +(% class="row" %)
247 +(((
248 +(% class="col-xs-12 col-sm-8" %)
249 +(((
250 += Availability States =
251 +
252 +
253 +* Change availability state when OOO or In Meeting
254 +)))
255 +
256 +
257 +
258 +(% class="col-xs-12 col-sm-4" %)
259 +(((
260 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
261 +)))
262 +)))
263 +
264 +----
265 +
266 +(% class="row" %)
267 +(((
268 +(% class="col-xs-12 col-sm-8" %)
269 +(((
270 += Checking Voicemail =
271 +
272 +
273 +* To access your voicemail box
274 +* To access your voicemail from another extension within the district
275 +* To access your voicemail from off site
276 +* Voicemail indicator
277 +* Voicemail to email
278 +)))
279 +
280 +
281 +
282 +(% class="col-xs-12 col-sm-4" %)
283 +(((
284 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
285 +)))
286 +)))
287 +
288 +
289 +----
290 +
291 +(% class="row" %)
292 +(((
293 +(% class="col-xs-12 col-sm-8" %)
294 +(((
295 += Phone Settings =
296 +
297 +
298 +* Disable tap sounds
299 +* Adjust volume:
300 +** Ringer volume
301 +** Call volume
302 +** Mute calls
303 +)))
304 +
305 +
306 +
307 +(% class="col-xs-12 col-sm-4" %)
308 +(((
309 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
310 +)))
311 +)))
312 +
313 +
314 +
315 +----
316 +
317 +(% class="row" %)
318 +(((
319 +(% class="col-xs-12 col-sm-8" %)
320 +(((
321 += Answering Doorbells =
322 +
323 +
324 +Content 3
325 +)))
326 +
327 +
328 +
329 +(% class="col-xs-12 col-sm-4" %)
330 +(((
331 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
332 +)))
333 +)))
334 +
335 +
336 +----
337 +
338 +(% class="row" %)
339 +(((
340 +(% class="col-xs-12 col-sm-8" %)
341 +(((
342 += All Call and Paging/Intercom =
343 +
344 +
345 +* Page within school
346 +* Page between buildings
347 +)))
348 +
349 +
350 +
351 +(% class="col-xs-12 col-sm-4" %)
352 +(((
353 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
354 +)))
355 +)))
356 +
357 +
GS-Conference-Invite_while_on_call.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +118.2 KB
Content
GS-conference-addUsers.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +45.3 KB
Content
GS3350-CallScreen.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +32.4 KB
Content