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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 1.1
edited by Christine Sklareski
on 2025/05/16 13:46
Change comment: There is no comment for this version
To version 14.1
edited by Christine Sklareski
on 2025/05/21 10:04
Change comment: There is no comment for this version

Summary

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Content
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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -= Placing Calls =
5 +(% class="wikigeneratedid" id="HPlacingCalls" %)
6 +
6 6  
8 +Hardware:
7 7  
8 -Content 1
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 9  )))
10 10  
11 11  
... ... @@ -24,21 +24,80 @@
24 24  (((
25 25  (% class="col-xs-12 col-sm-8" %)
26 26  (((
27 -= Conference Call =
30 += **Place Calls** =
28 28  
29 29  
30 -Content 2
33 +== Initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
40 +
41 +== ==
42 +
43 +== Place Ringing Calls ==
44 +
45 +* **Place a ringing call to an internal extension:**
46 +** Initiate a call
47 +** Use the keypad to enter the extension
48 +** Press Audio call or Video call.
49 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
50 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
51 +** To disconnect the call, return the handset to the cradle.
52 +\\(% style="display:none" %)
53 +* **To place a call to an outside phone number**:
54 +** Initiate a call
55 +** Use the keypad to press 9 (to access the outside line)
56 +** Use the keypad to enter the external phone number
57 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
58 +** To disconnect the call, return the handset to the cradle.
59 +
60 +== ==
61 +
62 +== Place Emergency Calls ==
63 +
64 +* **To place an emergency 911 call:**
65 +** Pick up the handset or engage the speakerphone
66 +** Dial 911 or 9911 on the keypad.
67 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
68 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
69 +
70 +* **To place an internal emergency call to alert the office of an issue:**
71 +** Pick up the handset or engage the speakerphone
72 +** Dial your building's internal emergency extension on the keypad.
73 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
74 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
75 +
76 +== ==
77 +
78 +== Place Conference Calls ==
79 +
80 +* (((
81 +**To initiate a conference call **
82 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
83 +
84 +* Bring up the dial screen
85 +* Enter the extension number then press on it on the left panel of the screen
86 +* The extension will be added to the dialing field and users can dial another number
87 +* When all extensions have been entered, press "Audio Call" or "Video Call"
88 +
89 +
90 +
31 31  )))
92 +)))
32 32  
33 33  
34 34  
35 35  (% class="col-xs-12 col-sm-4" %)
36 36  (((
37 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
98 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
38 38  )))
39 39  )))
40 40  
41 41  
103 +
42 42  ----
43 43  
44 44  (% class="row" %)
... ... @@ -45,10 +45,14 @@
45 45  (((
46 46  (% class="col-xs-12 col-sm-8" %)
47 47  (((
48 -= Section 3 =
110 += Answering Calls =
49 49  
50 50  
51 -Content 3
113 +* Call ID will show who is calling
114 +* To answer a ringing call
115 +* To answer a second simultaneous call
116 +* To pick up a call ringing at another phone in your group
117 +* To send a ringing call to voicemail instead of answering
52 52  )))
53 53  
54 54  
... ... @@ -55,20 +55,216 @@
55 55  
56 56  (% class="col-xs-12 col-sm-4" %)
57 57  (((
124 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
125 +)))
126 +)))
127 +
128 +----
129 +
130 +(% class="row" %)
131 +(((
132 +(% class="col-xs-12 col-sm-8" %)
133 +(((
134 += Directory, Speed Dials, Favorites, and Button Boxes =
135 +
136 +
137 +* Directory
138 +* Speed Dials
139 +* Favorites
140 +* Button boxes
141 +)))
142 +
143 +
144 +
145 +(% class="col-xs-12 col-sm-4" %)
146 +(((
58 58  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
59 59  )))
60 60  )))
61 61  
62 62  
152 +----
63 63  
154 +(% class="row" %)
155 +(((
156 +(% class="col-xs-12 col-sm-8" %)
157 +(((
158 += Call Handling =
64 64  
65 65  
161 +* To transfer a call 
162 +** Blind transfer
163 +** Announced transfer
164 +* To transfer a call to voicemail
165 +** (((
166 +Press Transfer and then press * and then enter the extension to go to directly to VM
167 +)))
168 +)))
66 66  
67 67  
68 -(% id="gtx-trans" style="position: absolute; left: 66px; top: 324.562px;" %)
171 +
172 +(% class="col-xs-12 col-sm-4" %)
69 69  (((
70 -(% class="gtx-trans-icon" %)
174 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
175 +)))
176 +)))
177 +
178 +
179 +----
180 +
181 +(% class="row" %)
71 71  (((
72 -
183 +(% class="col-xs-12 col-sm-8" %)
184 +(((
185 += Pick up groups / Hunt groups / Monitored Extensions =
186 +
187 +
188 +* Pick up groups
189 +* Hunt groups
190 +* Monitored extensions
73 73  )))
192 +
193 +
194 +
195 +(% class="col-xs-12 col-sm-4" %)
196 +(((
197 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
74 74  )))
199 +)))
200 +
201 +----
202 +
203 +(% class="row" %)
204 +(((
205 +(% class="col-xs-12 col-sm-8" %)
206 +(((
207 += Call History =
208 +
209 +
210 +* Find your call history
211 +* Manage call history
212 +* Place calls from call history
213 +)))
214 +
215 +
216 +
217 +(% class="col-xs-12 col-sm-4" %)
218 +(((
219 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
220 +)))
221 +)))
222 +
223 +----
224 +
225 +(% class="row" %)
226 +(((
227 +(% class="col-xs-12 col-sm-8" %)
228 +(((
229 += Availability States =
230 +
231 +
232 +* Change availability state when OOO or In Meeting
233 +)))
234 +
235 +
236 +
237 +(% class="col-xs-12 col-sm-4" %)
238 +(((
239 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
240 +)))
241 +)))
242 +
243 +----
244 +
245 +(% class="row" %)
246 +(((
247 +(% class="col-xs-12 col-sm-8" %)
248 +(((
249 += Checking Voicemail =
250 +
251 +
252 +* To access your voicemail box
253 +* To access your voicemail from another extension within the district
254 +* To access your voicemail from off site
255 +* Voicemail indicator
256 +* Voicemail to email
257 +)))
258 +
259 +
260 +
261 +(% class="col-xs-12 col-sm-4" %)
262 +(((
263 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
264 +)))
265 +)))
266 +
267 +
268 +----
269 +
270 +(% class="row" %)
271 +(((
272 +(% class="col-xs-12 col-sm-8" %)
273 +(((
274 += Phone Settings =
275 +
276 +
277 +* Disable tap sounds
278 +* Adjust volume:
279 +** Ringer volume
280 +** Call volume
281 +** Mute calls
282 +)))
283 +
284 +
285 +
286 +(% class="col-xs-12 col-sm-4" %)
287 +(((
288 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
289 +)))
290 +)))
291 +
292 +
293 +
294 +----
295 +
296 +(% class="row" %)
297 +(((
298 +(% class="col-xs-12 col-sm-8" %)
299 +(((
300 += Answering Doorbells =
301 +
302 +
303 +Content 3
304 +)))
305 +
306 +
307 +
308 +(% class="col-xs-12 col-sm-4" %)
309 +(((
310 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
311 +)))
312 +)))
313 +
314 +
315 +----
316 +
317 +(% class="row" %)
318 +(((
319 +(% class="col-xs-12 col-sm-8" %)
320 +(((
321 += All Call and Paging/Intercom =
322 +
323 +
324 +* Page within school
325 +* Page between buildings
326 +)))
327 +
328 +
329 +
330 +(% class="col-xs-12 col-sm-4" %)
331 +(((
332 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
333 +)))
334 +)))
335 +
336 +
GS3350-CallScreen.png
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