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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 1.1
edited by Christine Sklareski
on 2025/05/16 13:46
Change comment: There is no comment for this version
To version 13.4
edited by Christine Sklareski
on 2025/05/21 09:07
Change comment: There is no comment for this version

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Content
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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -= Placing Calls =
5 +(% class="wikigeneratedid" id="HPlacingCalls" %)
6 +
6 6  
8 +Hardware:
7 7  
8 -Content 1
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 9  )))
10 10  
11 11  
... ... @@ -24,21 +24,71 @@
24 24  (((
25 25  (% class="col-xs-12 col-sm-8" %)
26 26  (((
27 -= Conference Call =
30 += **Place Calls** =
28 28  
29 29  
30 -Content 2
33 +== Initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
40 +
41 +== ==
42 +
43 +== Place Ringing Calls ==
44 +
45 +* **Place a ringing call to an internal extension:**
46 +** Initiate a call
47 +** Use the keypad to enter the extension
48 +** Press Audio call or Video call.
49 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
50 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
51 +** To disconnect the call, return the handset to the cradle.
52 +\\(% style="display:none" %)
53 +* **To place a call to an outside phone number**:
54 +** Initiate a call
55 +** Use the keypad to press 9 (to access the outside line)
56 +** Use the keypad to enter the external phone number
57 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
58 +** To disconnect the call, return the handset to the cradle.
59 +
60 +== ==
61 +
62 +== Place Emergency Calls ==
63 +
64 +* **To place an emergency 911 call:**
65 +** Pick up the handset or engage the speakerphone
66 +** Dial 911 or 9911 on the keypad.
67 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
68 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
69 +
70 +* **To place an internal emergency call to alert the office of an issue:**
71 +** Pick up the handset or engage the speakerphone
72 +** Dial your building's internal emergency extension on the keypad.
73 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
74 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
75 +
76 +== ==
77 +
78 +== Place Conference Calls ==
79 +
80 +* (((
81 +**To place a conference call**
31 31  )))
83 +)))
32 32  
33 33  
34 34  
35 35  (% class="col-xs-12 col-sm-4" %)
36 36  (((
37 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
89 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
38 38  )))
39 39  )))
40 40  
41 41  
94 +
42 42  ----
43 43  
44 44  (% class="row" %)
... ... @@ -45,10 +45,14 @@
45 45  (((
46 46  (% class="col-xs-12 col-sm-8" %)
47 47  (((
48 -= Section 3 =
101 += Answering Calls =
49 49  
50 50  
51 -Content 3
104 +* Call ID will show who is calling
105 +* To answer a ringing call
106 +* To answer a second simultaneous call
107 +* To pick up a call ringing at another phone in your group
108 +* To send a ringing call to voicemail instead of answering
52 52  )))
53 53  
54 54  
... ... @@ -55,20 +55,216 @@
55 55  
56 56  (% class="col-xs-12 col-sm-4" %)
57 57  (((
115 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
116 +)))
117 +)))
118 +
119 +----
120 +
121 +(% class="row" %)
122 +(((
123 +(% class="col-xs-12 col-sm-8" %)
124 +(((
125 += Directory, Speed Dials, Favorites, and Button Boxes =
126 +
127 +
128 +* Directory
129 +* Speed Dials
130 +* Favorites
131 +* Button boxes
132 +)))
133 +
134 +
135 +
136 +(% class="col-xs-12 col-sm-4" %)
137 +(((
58 58  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
59 59  )))
60 60  )))
61 61  
62 62  
143 +----
63 63  
145 +(% class="row" %)
146 +(((
147 +(% class="col-xs-12 col-sm-8" %)
148 +(((
149 += Call Handling =
64 64  
65 65  
152 +* To transfer a call 
153 +** Blind transfer
154 +** Announced transfer
155 +* To transfer a call to voicemail
156 +** (((
157 +Press Transfer and then press * and then enter the extension to go to directly to VM
158 +)))
159 +)))
66 66  
67 67  
68 -(% id="gtx-trans" style="position: absolute; left: 66px; top: 324.562px;" %)
162 +
163 +(% class="col-xs-12 col-sm-4" %)
69 69  (((
70 -(% class="gtx-trans-icon" %)
165 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
166 +)))
167 +)))
168 +
169 +
170 +----
171 +
172 +(% class="row" %)
71 71  (((
72 -
174 +(% class="col-xs-12 col-sm-8" %)
175 +(((
176 += Pick up groups / Hunt groups / Monitored Extensions =
177 +
178 +
179 +* Pick up groups
180 +* Hunt groups
181 +* Monitored extensions
73 73  )))
183 +
184 +
185 +
186 +(% class="col-xs-12 col-sm-4" %)
187 +(((
188 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
74 74  )))
190 +)))
191 +
192 +----
193 +
194 +(% class="row" %)
195 +(((
196 +(% class="col-xs-12 col-sm-8" %)
197 +(((
198 += Call History =
199 +
200 +
201 +* Find your call history
202 +* Manage call history
203 +* Place calls from call history
204 +)))
205 +
206 +
207 +
208 +(% class="col-xs-12 col-sm-4" %)
209 +(((
210 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
211 +)))
212 +)))
213 +
214 +----
215 +
216 +(% class="row" %)
217 +(((
218 +(% class="col-xs-12 col-sm-8" %)
219 +(((
220 += Availability States =
221 +
222 +
223 +* Change availability state when OOO or In Meeting
224 +)))
225 +
226 +
227 +
228 +(% class="col-xs-12 col-sm-4" %)
229 +(((
230 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
231 +)))
232 +)))
233 +
234 +----
235 +
236 +(% class="row" %)
237 +(((
238 +(% class="col-xs-12 col-sm-8" %)
239 +(((
240 += Voicemail =
241 +
242 +
243 +* To access your voicemail box
244 +* To access your voicemail from another extension within the district
245 +* To access your voicemail from off site
246 +* Voicemail indicator
247 +* Voicemail to email
248 +)))
249 +
250 +
251 +
252 +(% class="col-xs-12 col-sm-4" %)
253 +(((
254 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
255 +)))
256 +)))
257 +
258 +
259 +----
260 +
261 +(% class="row" %)
262 +(((
263 +(% class="col-xs-12 col-sm-8" %)
264 +(((
265 += Phone Settings =
266 +
267 +
268 +* Disable tap sounds
269 +* Adjust volume:
270 +** Ringer volume
271 +** Call volume
272 +** Mute calls
273 +)))
274 +
275 +
276 +
277 +(% class="col-xs-12 col-sm-4" %)
278 +(((
279 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
280 +)))
281 +)))
282 +
283 +
284 +
285 +----
286 +
287 +(% class="row" %)
288 +(((
289 +(% class="col-xs-12 col-sm-8" %)
290 +(((
291 += Doorbells =
292 +
293 +
294 +Content 3
295 +)))
296 +
297 +
298 +
299 +(% class="col-xs-12 col-sm-4" %)
300 +(((
301 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
302 +)))
303 +)))
304 +
305 +
306 +----
307 +
308 +(% class="row" %)
309 +(((
310 +(% class="col-xs-12 col-sm-8" %)
311 +(((
312 += All Call and Paging/Intercom =
313 +
314 +
315 +* Page within school
316 +* Page between buildings
317 +)))
318 +
319 +
320 +
321 +(% class="col-xs-12 col-sm-4" %)
322 +(((
323 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
324 +)))
325 +)))
326 +
327 +
GS3350-CallScreen.png
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