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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 1.1
edited by Christine Sklareski
on 2025/05/16 13:46
Change comment: There is no comment for this version
To version 13.2
edited by Christine Sklareski
on 2025/05/21 09:06
Change comment: There is no comment for this version

Summary

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Content
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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -= Placing Calls =
5 +(% class="wikigeneratedid" id="HPlacingCalls" %)
6 +
6 6  
8 +Hardware:
7 7  
8 -Content 1
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 9  )))
10 10  
11 11  
... ... @@ -24,21 +24,67 @@
24 24  (((
25 25  (% class="col-xs-12 col-sm-8" %)
26 26  (((
27 -= Conference Call =
30 += **Place Calls** =
28 28  
29 29  
30 -Content 2
33 +== Initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
40 +
41 +== Place Ringing Calls ==
42 +
43 +* **Place a ringing call to an internal extension:**
44 +** Initiate a call
45 +** Use the keypad to enter the extension
46 +** Press Audio call or Video call.
47 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 +** To disconnect the call, return the handset to the cradle.
50 +\\(% style="display:none" %)
51 +* **To place a call to an outside phone number**:
52 +** Initiate a call
53 +** Use the keypad to press 9 (to access the outside line)
54 +** Use the keypad to enter the external phone number
55 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
56 +** To disconnect the call, return the handset to the cradle.
57 +
58 +== ==
59 +
60 +== Place Emergency Calls ==
61 +
62 +* **To place an emergency 911 call:**
63 +** Pick up the handset or engage the speakerphone
64 +** Dial 911 or 9911 on the keypad.
65 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
66 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
67 +
68 +* **To place an internal emergency call to alert the office of an issue:**
69 +** Pick up the handset or engage the speakerphone
70 +** Dial your building's internal emergency extension on the keypad.
71 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
72 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
73 +
74 +== Place Conference Calls ==
75 +
76 +* (((
77 +**To place a conference call**
31 31  )))
79 +)))
32 32  
33 33  
34 34  
35 35  (% class="col-xs-12 col-sm-4" %)
36 36  (((
37 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
85 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
38 38  )))
39 39  )))
40 40  
41 41  
90 +
42 42  ----
43 43  
44 44  (% class="row" %)
... ... @@ -45,10 +45,14 @@
45 45  (((
46 46  (% class="col-xs-12 col-sm-8" %)
47 47  (((
48 -= Section 3 =
97 += Answering Calls =
49 49  
50 50  
51 -Content 3
100 +* Call ID will show who is calling
101 +* To answer a ringing call
102 +* To answer a second simultaneous call
103 +* To pick up a call ringing at another phone in your group
104 +* To send a ringing call to voicemail instead of answering
52 52  )))
53 53  
54 54  
... ... @@ -55,20 +55,216 @@
55 55  
56 56  (% class="col-xs-12 col-sm-4" %)
57 57  (((
111 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
112 +)))
113 +)))
114 +
115 +----
116 +
117 +(% class="row" %)
118 +(((
119 +(% class="col-xs-12 col-sm-8" %)
120 +(((
121 += Directory, Speed Dials, Favorites, and Button Boxes =
122 +
123 +
124 +* Directory
125 +* Speed Dials
126 +* Favorites
127 +* Button boxes
128 +)))
129 +
130 +
131 +
132 +(% class="col-xs-12 col-sm-4" %)
133 +(((
58 58  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
59 59  )))
60 60  )))
61 61  
62 62  
139 +----
63 63  
141 +(% class="row" %)
142 +(((
143 +(% class="col-xs-12 col-sm-8" %)
144 +(((
145 += Call Handling =
64 64  
65 65  
148 +* To transfer a call 
149 +** Blind transfer
150 +** Announced transfer
151 +* To transfer a call to voicemail
152 +** (((
153 +Press Transfer and then press * and then enter the extension to go to directly to VM
154 +)))
155 +)))
66 66  
67 67  
68 -(% id="gtx-trans" style="position: absolute; left: 66px; top: 324.562px;" %)
158 +
159 +(% class="col-xs-12 col-sm-4" %)
69 69  (((
70 -(% class="gtx-trans-icon" %)
161 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
162 +)))
163 +)))
164 +
165 +
166 +----
167 +
168 +(% class="row" %)
71 71  (((
72 -
170 +(% class="col-xs-12 col-sm-8" %)
171 +(((
172 += Pick up groups / Hunt groups / Monitored Extensions =
173 +
174 +
175 +* Pick up groups
176 +* Hunt groups
177 +* Monitored extensions
73 73  )))
179 +
180 +
181 +
182 +(% class="col-xs-12 col-sm-4" %)
183 +(((
184 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
74 74  )))
186 +)))
187 +
188 +----
189 +
190 +(% class="row" %)
191 +(((
192 +(% class="col-xs-12 col-sm-8" %)
193 +(((
194 += Call History =
195 +
196 +
197 +* Find your call history
198 +* Manage call history
199 +* Place calls from call history
200 +)))
201 +
202 +
203 +
204 +(% class="col-xs-12 col-sm-4" %)
205 +(((
206 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
207 +)))
208 +)))
209 +
210 +----
211 +
212 +(% class="row" %)
213 +(((
214 +(% class="col-xs-12 col-sm-8" %)
215 +(((
216 += Availability States =
217 +
218 +
219 +* Change availability state when OOO or In Meeting
220 +)))
221 +
222 +
223 +
224 +(% class="col-xs-12 col-sm-4" %)
225 +(((
226 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
227 +)))
228 +)))
229 +
230 +----
231 +
232 +(% class="row" %)
233 +(((
234 +(% class="col-xs-12 col-sm-8" %)
235 +(((
236 += Voicemail =
237 +
238 +
239 +* To access your voicemail box
240 +* To access your voicemail from another extension within the district
241 +* To access your voicemail from off site
242 +* Voicemail indicator
243 +* Voicemail to email
244 +)))
245 +
246 +
247 +
248 +(% class="col-xs-12 col-sm-4" %)
249 +(((
250 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
251 +)))
252 +)))
253 +
254 +
255 +----
256 +
257 +(% class="row" %)
258 +(((
259 +(% class="col-xs-12 col-sm-8" %)
260 +(((
261 += Phone Settings =
262 +
263 +
264 +* Disable tap sounds
265 +* Adjust volume:
266 +** Ringer volume
267 +** Call volume
268 +** Mute calls
269 +)))
270 +
271 +
272 +
273 +(% class="col-xs-12 col-sm-4" %)
274 +(((
275 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
276 +)))
277 +)))
278 +
279 +
280 +
281 +----
282 +
283 +(% class="row" %)
284 +(((
285 +(% class="col-xs-12 col-sm-8" %)
286 +(((
287 += Doorbells =
288 +
289 +
290 +Content 3
291 +)))
292 +
293 +
294 +
295 +(% class="col-xs-12 col-sm-4" %)
296 +(((
297 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
298 +)))
299 +)))
300 +
301 +
302 +----
303 +
304 +(% class="row" %)
305 +(((
306 +(% class="col-xs-12 col-sm-8" %)
307 +(((
308 += All Call and Paging/Intercom =
309 +
310 +
311 +* Page within school
312 +* Page between buildings
313 +)))
314 +
315 +
316 +
317 +(% class="col-xs-12 col-sm-4" %)
318 +(((
319 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
320 +)))
321 +)))
322 +
323 +
GS3350-CallScreen.png
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