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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 1.1
edited by Christine Sklareski
on 2025/05/16 13:46
Change comment: There is no comment for this version
To version 12.2
edited by Christine Sklareski
on 2025/05/16 16:05
Change comment: There is no comment for this version

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Content
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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -= Placing Calls =
5 +(% class="wikigeneratedid" id="HPlacingCalls" %)
6 +
6 6  
8 +Hardware:
7 7  
8 -Content 1
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 9  )))
10 10  
11 11  
... ... @@ -24,21 +24,81 @@
24 24  (((
25 25  (% class="col-xs-12 col-sm-8" %)
26 26  (((
27 -= Conference Call =
30 += **Place Calls** =
28 28  
29 29  
30 -Content 2
33 +== Initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
40 +
41 +== Place Ringing Calls ==
42 +
43 +* **Place a ringing call to an internal extension:**
44 +** **Handset**:
45 +*** Initiate a call
46 +*** Use the keypad to enter the extension
47 +*** Press Audio call or Video call.
48 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +*** To disconnect the call, return the handset to the cradle.
51 +** **Speakerphone:**
52 +*** Press the Dial/Send button or the Speaker button
53 +*** Use the keypad to enter the extension
54 +*** Press Audio call or Video call.
55 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
56 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.(% style="display:none" %)
57 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
58 +
59 +* **To place a call to an outside phone number**
60 +** **Handset**:
61 +*** Pick up the handset
62 +*** Use the keypad to press 9 (to access the outside line)
63 +*** Use the keypad to enter the external phone number
64 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
65 +*** To disconnect the call, return the handset to the cradle.
66 +** **Speakerphone:**
67 +*** Press the Dial/Send button or the Speaker button
68 +*** Use the keypad to press 9 (to access the outside line)
69 +*** Use the keypad to enter the external phone number
70 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 +*** To disconnect the call, press the Speaker button.
72 +
73 +
74 +== Place Emergency Calls ==
75 +
76 +* **To place an emergency 911 call:**
77 +** Pick up the handset or engage the speakerphone
78 +** Dial 911 or 9911 on the keypad.
79 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
80 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
81 +
82 +* **To place an internal emergency call to alert the office of an issue:**
83 +** Pick up the handset or engage the speakerphone
84 +** Dial your building's internal emergency extension on the keypad.
85 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
86 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
87 +
88 +== Place Conference Calls ==
89 +
90 +* (((
91 +**To place a conference call**
31 31  )))
93 +)))
32 32  
33 33  
34 34  
35 35  (% class="col-xs-12 col-sm-4" %)
36 36  (((
37 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
99 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
38 38  )))
39 39  )))
40 40  
41 41  
104 +
42 42  ----
43 43  
44 44  (% class="row" %)
... ... @@ -45,10 +45,14 @@
45 45  (((
46 46  (% class="col-xs-12 col-sm-8" %)
47 47  (((
48 -= Section 3 =
111 += Answering Calls =
49 49  
50 50  
51 -Content 3
114 +* Call ID will show who is calling
115 +* To answer a ringing call
116 +* To answer a second simultaneous call
117 +* To pick up a call ringing at another phone in your group
118 +* To send a ringing call to voicemail instead of answering
52 52  )))
53 53  
54 54  
... ... @@ -55,20 +55,216 @@
55 55  
56 56  (% class="col-xs-12 col-sm-4" %)
57 57  (((
125 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
126 +)))
127 +)))
128 +
129 +----
130 +
131 +(% class="row" %)
132 +(((
133 +(% class="col-xs-12 col-sm-8" %)
134 +(((
135 += Directory, Speed Dials, Favorites, and Button Boxes =
136 +
137 +
138 +* Directory
139 +* Speed Dials
140 +* Favorites
141 +* Button boxes
142 +)))
143 +
144 +
145 +
146 +(% class="col-xs-12 col-sm-4" %)
147 +(((
58 58  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
59 59  )))
60 60  )))
61 61  
62 62  
153 +----
63 63  
155 +(% class="row" %)
156 +(((
157 +(% class="col-xs-12 col-sm-8" %)
158 +(((
159 += Call Handling =
64 64  
65 65  
162 +* To transfer a call 
163 +** Blind transfer
164 +** Announced transfer
165 +* To transfer a call to voicemail
166 +** (((
167 +Press Transfer and then press * and then enter the extension to go to directly to VM
168 +)))
169 +)))
66 66  
67 67  
68 -(% id="gtx-trans" style="position: absolute; left: 66px; top: 324.562px;" %)
172 +
173 +(% class="col-xs-12 col-sm-4" %)
69 69  (((
70 -(% class="gtx-trans-icon" %)
175 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
176 +)))
177 +)))
178 +
179 +
180 +----
181 +
182 +(% class="row" %)
71 71  (((
72 -
184 +(% class="col-xs-12 col-sm-8" %)
185 +(((
186 += Pick up groups / Hunt groups / Monitored Extensions =
187 +
188 +
189 +* Pick up groups
190 +* Hunt groups
191 +* Monitored extensions
73 73  )))
193 +
194 +
195 +
196 +(% class="col-xs-12 col-sm-4" %)
197 +(((
198 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
74 74  )))
200 +)))
201 +
202 +----
203 +
204 +(% class="row" %)
205 +(((
206 +(% class="col-xs-12 col-sm-8" %)
207 +(((
208 += Call History =
209 +
210 +
211 +* Find your call history
212 +* Manage call history
213 +* Place calls from call history
214 +)))
215 +
216 +
217 +
218 +(% class="col-xs-12 col-sm-4" %)
219 +(((
220 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
221 +)))
222 +)))
223 +
224 +----
225 +
226 +(% class="row" %)
227 +(((
228 +(% class="col-xs-12 col-sm-8" %)
229 +(((
230 += Availability States =
231 +
232 +
233 +* Change availability state when OOO or In Meeting
234 +)))
235 +
236 +
237 +
238 +(% class="col-xs-12 col-sm-4" %)
239 +(((
240 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
241 +)))
242 +)))
243 +
244 +----
245 +
246 +(% class="row" %)
247 +(((
248 +(% class="col-xs-12 col-sm-8" %)
249 +(((
250 += Voicemail =
251 +
252 +
253 +* To access your voicemail box
254 +* To access your voicemail from another extension within the district
255 +* To access your voicemail from off site
256 +* Voicemail indicator
257 +* Voicemail to email
258 +)))
259 +
260 +
261 +
262 +(% class="col-xs-12 col-sm-4" %)
263 +(((
264 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
265 +)))
266 +)))
267 +
268 +
269 +----
270 +
271 +(% class="row" %)
272 +(((
273 +(% class="col-xs-12 col-sm-8" %)
274 +(((
275 += Phone Settings =
276 +
277 +
278 +* Disable tap sounds
279 +* Adjust volume:
280 +** Ringer volume
281 +** Call volume
282 +** Mute calls
283 +)))
284 +
285 +
286 +
287 +(% class="col-xs-12 col-sm-4" %)
288 +(((
289 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
290 +)))
291 +)))
292 +
293 +
294 +
295 +----
296 +
297 +(% class="row" %)
298 +(((
299 +(% class="col-xs-12 col-sm-8" %)
300 +(((
301 += Doorbells =
302 +
303 +
304 +Content 3
305 +)))
306 +
307 +
308 +
309 +(% class="col-xs-12 col-sm-4" %)
310 +(((
311 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
312 +)))
313 +)))
314 +
315 +
316 +----
317 +
318 +(% class="row" %)
319 +(((
320 +(% class="col-xs-12 col-sm-8" %)
321 +(((
322 += All Call and Paging/Intercom =
323 +
324 +
325 +* Page within school
326 +* Page between buildings
327 +)))
328 +
329 +
330 +
331 +(% class="col-xs-12 col-sm-4" %)
332 +(((
333 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
334 +)))
335 +)))
336 +
337 +
GS3350-CallScreen.png
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