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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 1.1
edited by Christine Sklareski
on 2025/05/16 13:46
Change comment: There is no comment for this version
To version 11.4
edited by Christine Sklareski
on 2025/05/16 15:57
Change comment: There is no comment for this version

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Content
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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -= Placing Calls =
5 +(% class="wikigeneratedid" id="HPlacingCalls" %)
6 +
6 6  
8 +Hardware:
7 7  
8 -Content 1
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 9  )))
10 10  
11 11  
... ... @@ -24,21 +24,82 @@
24 24  (((
25 25  (% class="col-xs-12 col-sm-8" %)
26 26  (((
27 -= Conference Call =
30 += **Place Calls** =
28 28  
29 29  
30 -Content 2
33 +== Ways to initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name from the Speed dial menu on the touchscreen
39 +1. Press a name on the button box
40 +
41 +
42 +== Place Ringing Calls ==
43 +
44 +* **Place a ringing call to an internal extension:**
45 +** **Handset**:
46 +*** Pick up the handset
47 +*** Use the keypad to enter the extension
48 +*** Press Audio call or Video call.
49 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
50 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
51 +*** To disconnect the call, return the handset to the cradle.
52 +** **Speakerphone:**
53 +*** Press the Dial/Send button or the Speaker button
54 +*** Use the keypad to enter the extension
55 +*** Press Audio call or Video call.
56 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
57 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.(% style="display:none" %)
58 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
59 +
60 +* **To place a call to an outside phone number**
61 +** **Handset**:
62 +*** Pick up the handset
63 +*** Use the keypad to press 9 (to access the outside line)
64 +*** Use the keypad to enter the external phone number
65 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
66 +*** To disconnect the call, return the handset to the cradle.
67 +** **Speakerphone:**
68 +*** Press the Dial/Send button or the Speaker button
69 +*** Use the keypad to press 9 (to access the outside line)
70 +*** Use the keypad to enter the external phone number
71 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
72 +*** To disconnect the call, press the Speaker button.
73 +
74 +
75 +== Place Emergency Calls ==
76 +
77 +* **To place an emergency 911 call:**
78 +** Pick up the handset or engage the speakerphone
79 +** Dial 911 or 9911 on the keypad.
80 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
81 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
82 +
83 +* **To place an internal emergency call to alert the office of an issue:**
84 +** Pick up the handset or engage the speakerphone
85 +** Dial your building's internal emergency extension on the keypad.
86 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
87 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
88 +
89 +== Place Conference Calls ==
90 +
91 +* (((
92 +**To place a conference call**
31 31  )))
94 +)))
32 32  
33 33  
34 34  
35 35  (% class="col-xs-12 col-sm-4" %)
36 36  (((
37 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
100 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
38 38  )))
39 39  )))
40 40  
41 41  
105 +
42 42  ----
43 43  
44 44  (% class="row" %)
... ... @@ -45,10 +45,14 @@
45 45  (((
46 46  (% class="col-xs-12 col-sm-8" %)
47 47  (((
48 -= Section 3 =
112 += Answering Calls =
49 49  
50 50  
51 -Content 3
115 +* Call ID will show who is calling
116 +* To answer a ringing call
117 +* To answer a second simultaneous call
118 +* To pick up a call ringing at another phone in your group
119 +* To send a ringing call to voicemail instead of answering
52 52  )))
53 53  
54 54  
... ... @@ -55,20 +55,216 @@
55 55  
56 56  (% class="col-xs-12 col-sm-4" %)
57 57  (((
126 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
127 +)))
128 +)))
129 +
130 +----
131 +
132 +(% class="row" %)
133 +(((
134 +(% class="col-xs-12 col-sm-8" %)
135 +(((
136 += Directory, Speed Dials, Favorites, and Button Boxes =
137 +
138 +
139 +* Directory
140 +* Speed Dials
141 +* Favorites
142 +* Button boxes
143 +)))
144 +
145 +
146 +
147 +(% class="col-xs-12 col-sm-4" %)
148 +(((
58 58  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
59 59  )))
60 60  )))
61 61  
62 62  
154 +----
63 63  
156 +(% class="row" %)
157 +(((
158 +(% class="col-xs-12 col-sm-8" %)
159 +(((
160 += Call Handling =
64 64  
65 65  
163 +* To transfer a call 
164 +** Blind transfer
165 +** Announced transfer
166 +* To transfer a call to voicemail
167 +** (((
168 +Press Transfer and then press * and then enter the extension to go to directly to VM
169 +)))
170 +)))
66 66  
67 67  
68 -(% id="gtx-trans" style="position: absolute; left: 66px; top: 324.562px;" %)
173 +
174 +(% class="col-xs-12 col-sm-4" %)
69 69  (((
70 -(% class="gtx-trans-icon" %)
176 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
177 +)))
178 +)))
179 +
180 +
181 +----
182 +
183 +(% class="row" %)
71 71  (((
72 -
185 +(% class="col-xs-12 col-sm-8" %)
186 +(((
187 += Pick up groups / Hunt groups / Monitored Extensions =
188 +
189 +
190 +* Pick up groups
191 +* Hunt groups
192 +* Monitored extensions
73 73  )))
194 +
195 +
196 +
197 +(% class="col-xs-12 col-sm-4" %)
198 +(((
199 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
74 74  )))
201 +)))
202 +
203 +----
204 +
205 +(% class="row" %)
206 +(((
207 +(% class="col-xs-12 col-sm-8" %)
208 +(((
209 += Call History =
210 +
211 +
212 +* Find your call history
213 +* Manage call history
214 +* Place calls from call history
215 +)))
216 +
217 +
218 +
219 +(% class="col-xs-12 col-sm-4" %)
220 +(((
221 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
222 +)))
223 +)))
224 +
225 +----
226 +
227 +(% class="row" %)
228 +(((
229 +(% class="col-xs-12 col-sm-8" %)
230 +(((
231 += Availability States =
232 +
233 +
234 +* Change availability state when OOO or In Meeting
235 +)))
236 +
237 +
238 +
239 +(% class="col-xs-12 col-sm-4" %)
240 +(((
241 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
242 +)))
243 +)))
244 +
245 +----
246 +
247 +(% class="row" %)
248 +(((
249 +(% class="col-xs-12 col-sm-8" %)
250 +(((
251 += Voicemail =
252 +
253 +
254 +* To access your voicemail box
255 +* To access your voicemail from another extension within the district
256 +* To access your voicemail from off site
257 +* Voicemail indicator
258 +* Voicemail to email
259 +)))
260 +
261 +
262 +
263 +(% class="col-xs-12 col-sm-4" %)
264 +(((
265 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
266 +)))
267 +)))
268 +
269 +
270 +----
271 +
272 +(% class="row" %)
273 +(((
274 +(% class="col-xs-12 col-sm-8" %)
275 +(((
276 += Phone Settings =
277 +
278 +
279 +* Disable tap sounds
280 +* Adjust volume:
281 +** Ringer volume
282 +** Call volume
283 +** Mute calls
284 +)))
285 +
286 +
287 +
288 +(% class="col-xs-12 col-sm-4" %)
289 +(((
290 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
291 +)))
292 +)))
293 +
294 +
295 +
296 +----
297 +
298 +(% class="row" %)
299 +(((
300 +(% class="col-xs-12 col-sm-8" %)
301 +(((
302 += Doorbells =
303 +
304 +
305 +Content 3
306 +)))
307 +
308 +
309 +
310 +(% class="col-xs-12 col-sm-4" %)
311 +(((
312 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
313 +)))
314 +)))
315 +
316 +
317 +----
318 +
319 +(% class="row" %)
320 +(((
321 +(% class="col-xs-12 col-sm-8" %)
322 +(((
323 += All Call and Paging/Intercom =
324 +
325 +
326 +* Page within school
327 +* Page between buildings
328 +)))
329 +
330 +
331 +
332 +(% class="col-xs-12 col-sm-4" %)
333 +(((
334 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
335 +)))
336 +)))
337 +
338 +
GS3350-CallScreen.png
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