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Last modified by Calvin Henderson on 2025/03/27 09:19
From version 5.1
edited by Calvin Henderson
on 2025/03/06 09:22
Change comment: Renamed from xwiki:FAQ.How do I get my grades to sync correctly from Schoology to Sapphire
To version 2.1
edited by Christine Sklareski
on 2025/03/06 08:50
Change comment: There is no comment for this version

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1 -XWiki.calvin_hendersonetownschoolsorg
1 +XWiki.christine_sklareskietownschoolsorg
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10 10  * Compare grade totals in Schoology and Sapphire to see if the sync fixed the discrepancy.
11 11  * If grades still don't match, submit a support ticket in IncidentIQ.
12 12  
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13 13  [[image:Sync-FAQ.png||alt="Sapphire sync tool with the sync button expanded to reveal Full Class Sync." data-xwiki-image-style-border="true" height="422" width="791"]]
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1 -Follow the directions below as the first level troubleshooting steps to correct grade discrepancies :
2 -
3 -* In your Sapphire Gradebook, select a course and section
4 -* Click **Utilities** (toolbox icon) in the left navigation menu
5 -* Click **Schoology Integration Wizard**
6 -* When the wizard opens, **select a class** to sync
7 -* Where it says "Quick Class Sync", click the carrot (down arrow) to expand the menu
8 -* Click **Full Class Sync** to begin the sync
9 -* When the sync has completed, **go back to the Main Gradebook and recalculate the gradebook** (click the Save button).
10 -* Compare grade totals in Schoology and Sapphire to see if the sync fixed the discrepancy.
11 -* If grades still don't match, submit a support ticket in IncidentIQ.
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13 -[[image:Sync-FAQ.png||alt="Sapphire sync tool with the sync button expanded to reveal Full Class Sync." data-xwiki-image-style-border="true" height="422" width="791"]]