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Last modified by Calvin Henderson on 2025/03/27 09:19
From version 1.1
edited by Christine Sklareski
on 2025/03/06 08:50
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To version 5.4
edited by Calvin Henderson
on 2025/03/06 09:23
Change comment: Update document after refactoring.

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1 +HOWTO: Schoology Sapphire Grade Sync aa
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1 +WebHome
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1 -XWiki.christine_sklareskietownschoolsorg
1 +XWiki.calvin_hendersonetownschoolsorg
Sync-FAQ.png
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1 +XWiki.christine_sklareskietownschoolsorg
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1 +Follow the directions below as the first level troubleshooting steps to correct grade discrepancies :
2 +
3 +* In your Sapphire Gradebook, select a course and section
4 +* Click **Utilities** (toolbox icon) in the left navigation menu
5 +* Click **Schoology Integration Wizard**
6 +* When the wizard opens, **select a class** to sync
7 +* Where it says "Quick Class Sync", click the carrot (down arrow) to expand the menu
8 +* Click **Full Class Sync** to begin the sync
9 +* When the sync has completed, **go back to the Main Gradebook and recalculate the gradebook** (click the Save button).
10 +* Compare grade totals in Schoology and Sapphire to see if the sync fixed the discrepancy.
11 +* If grades still don't match, submit a support ticket in IncidentIQ.
12 +
13 +[[image:Sync-FAQ.png||alt="Sapphire sync tool with the sync button expanded to reveal Full Class Sync." data-xwiki-image-style-border="true" height="422" width="791"]]